RMM software that’s as easy as it is powerful
Make your team more effective with RMM software that automates IT management, drives technician efficiency, and improves your bottom line.
Why NinjaRMM?
More efficient
With one of the quickest implementation periods, #1-rated ease-of-use, and low management overhead, our RMM software will make your technicians more efficient so you can focus on value-added tasks.
More effective
Easily remediate common issues, automate tier 1 tasks, and support end-users from behind the scenes with powerful IT management tools that help you get the job done right.
More supportive
Get the support you deserve with NinjaRMM’s #1 rated customer support, free training, and complimentary onboarding. When you need help supporting your clients, we’re here.
Key Features
Keep endpoints secure and devices up-to-date by automating Windows, Mac, and Linux operating system patch management. Easily configure patching preferences with the most granular patch management workflow in the industry. Easily deploy and automatically update the most common third-party applications across endpoints.
Save time and boost productivity by automating repeatable tasks and basic remediations with powerful scripting and automation capabilities. Deploy automations on demand, on schedule, or in response to alerts using one of five common scripting language Ninja supports (Powershell, Batch, Javascript, ShellScript, and VBScript).
Identify and resolve issues before your clients know what happened with powerful IT infrastructure monitoring. Create custom alerts, automatically generate notifications and tickets, and get up-to-the-minute endpoint health, performance, and systems data for IT asset management, reporting, and endpoint management.
Quickly, easily, and securely take control of endpoints using one of Ninja’s fully integrated, one click remote access tools. Perform maintenance, verify issues, and provide quick support using TeamViewer, Splashtop, RDP, or Connectwise Control with lightning-fast connection speeds.
Drive endpoint protection with Ninja by deploying, managing, and automating your managed antivirus solution with powerful AV integrations. Manage drive encryption, store and automatically inject credentials, and keep rogue devices off your network with Ninja’s built-in security solutions.
Provide you clients with peace of mind through Ninja’s built-in cloud file and folder backup solution.
“I have never experienced the speed or knowledge of support the NinjaRMM team exhibited with any other RMM vendor.”
Ben Estephan, President, InHouse-Support
RMM software built to make you faster
Easy onboarding
Onboard technicians and get them billing customers faster with a UI that’s easy to learn and navigation that just makes sense.
Clear documentation
Help your technicians become more effective with clear, concise, and helpful documentation and best practices.
Efficient workflows
Make your technicians more efficient with a modern interface that puts all your decisions in one place and cuts out extra clicks.
Faster Navigation
Ninja was built cloud-first so you’ll have a fast, seamless experience that doesn’t limit technician efficiency – unlike legacy RMM software.Best RMM software in G2 Grid
At NinjaRMM, we put our partners first – that’s why our partners rated NinjaRMM the best RMM software on the G2 Grid for remote monitoring and management software. Not only that, we’ve been ranked #1 in customer support year over year, with an average customer satisfaction score of 98 / 100.
Extend the power of NinjaRMM
Backup
Ninja Data Protection
Ninja Data Protection is the easiest to use cloud file and folder backup solution purpose built for MSPs.
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PSA Integrations
NinjaRMM integrates with leading PSAs including Connectwise Manage, Autotask, and more.
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Documentation Integrations
Automate your documentation management with NinjaRMM and our documentation integrations, including IT Glue, Passportal, and ScalePad.
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FAQ
What is RMM?
RMM is short for "remote monitoring and management." As the name implies, RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption.
RMM solutions are most widely used by managed services providers (MSPs). These professionals provide IT support to clients in different locations, and they need a fast, reliable way of doing that without having to be physically present in client offices providing on-site support.
With workforces becoming increasingly distributed, however, it's also becoming more and more common to see internal IT departments also utilizing RMM tools.
Why do you need an RMM?
Under the right conditions and management, RMM software can help IT providers completely transform their operations, making them more efficient, more effective, and — in the case of MSPs — more profitable. Here are a few of the benefits of using RMM software that IT providers value most:
Complete visibility and control from a central location: That makes it possible for even small MSPs or IT departments to support, secure, and manage large numbers of systems no matter where they’re located.
Comprehensive IT management via a single pane of glass: Thanks to integrations with endpoint security, backup, PSA, and other software, RMM dashboards can serve as a central control panel, dramatically cut down on the number of screens techs and admins have to toggle back and forth between during the day.
Automation makes support scalable: Streamlining and automating workflows frees techs from time-consuming manual tasks and empowers them to support more users and endpoints.
Proactive rather than reactive support: RMM software allows service providers to escape the disruptive cycle of constantly putting out fires, and instead helps them get ahead of potential issues and avoid downtime and disruption altogether (find out how the right RMM can help you transition from providing break/fix support to generating recurring revenue with managed services).
What is management and monitoring?
Within the context of an RMM, management refers to managing any device, on any network, from any location
NinjaRMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
- Remote command line / PowerShell / terminal
- Task manager / activity monitor
- File explorer / finder
- Services manager
- Registry editor
- Script deployment tool
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:
- Performance thresholds (e.g. CPU usage, storage utilization, etc)
- Applications, processes, services, and daemons
- Device state and status
- Hardware changes
- And more
What is remote monitoring services?
Remote monitoring services provide the tools to monitor your IT infrastructure from anywhere. NinjaRMM provides this capability from a single-pane-of-glass and allows you to create custom alerts based on system performance. The NinjaRMM platform monitors:
- Windows and Mac workstations and laptops
- Windows servers
- Cloud infrastructure
- Network devices, including printers, firewalls, routers, and switches
What is remote management tools?
Remote management tools allow you to remotely manage a device or a network from a remote location. NinjaRMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
- Remote command line / PowerShell / terminal
- Task manager / activity monitor
- File explorer / finder
- Services manager
- Registry editor
- Script deployment tool
What is meant by remote maintenance?
Remote maintenance with RMM software allows technicians to deploy software, manage updates, run scripts, and remotely connect to machines to troubleshoot and fix problems without interrupting the end user.
Do RMM tools pose a security risk?
No. Security risks can be created by how RMM tools are used (or misused).
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