See NinjaRMM in action!
Tom talks with OITVOIP CEO and MSP owner Ray Orsini about breaking points, developing culture and accountability, using fun as your North Star, and putting your team in a position to succeed without you.
One of the most defining things that sets the MSP space apart is its extremely tight-knit community, and few are more active and invested in giving back to that community than Ray Orsini. Read more
To celebrate World Backup Day, we're tipping our hat to all the IT providers out there keeping data secure and giving an update on the rollout of our own backup solution, Ninja Data Protection.
While NinjaRMM has made huge strides in the functionality of our remote monitoring and management software since our founding in 2013, until 2020, we were a single-product company. That all changed in August of last year when we released Ninja Data Protection – our cloud-based file and folder backup product for Windows. Read more
Modern IT operations management (ITOM) demands an integrated, service-centric approach. Looking to maximize your IT agility and efficiency? Here are a few best practices to get you started. Read more
Tom talks with former MSP owner, Passportal founder, and now Gradient MSP CEO Colin Knox, and learns what it took for Colin to delegate the technical work, embrace automation, and achieve exponential growth with the help of loyal advocates.
Colin Knox has worn many hats in the channel. As founder and CEO of Passportal, he built a solution tailor-made for MSPs that saw massive adoption. When Passportal was acquired by SolarWinds in early 2019, he stayed on and became head of community at the company, further broadening his first-hand grasp of the unique challenges and pain points that MSPs face. Read more
Freshen up on remote access best practices for managing secure remote access and remote desktop solutions with tools like ConnectWise Control, Splashtop, TeamViewer, and RDP.
Easily one of the largest leaps in IT management came about through the advent of remote access technologies. There was a time when monitoring and maintaining an IT infrastructure — including all of the software, endpoints, servers, printers, and user accounts — meant time on-site, physical access, and a lot of driving around.
This has all changed thanks to remote access software, which allows even the most complicated of tasks to be quickly and efficiently handled from afar. IT companies and managed services providers (MSPs) rely on remote computer access to quickly diagnose and resolve end-user issues, deploy critical software updates, and track network assets and inventory. In-house IT teams and IT managers rely on remote access for maximizing their productivity, managing multiple locations, and to allow them to work from home or while on the road. Read more
Updated March 16, 2021.
On Tuesday, March 2, Microsoft announced that it had detected a string of four 0-day exploits being actively used to attack versions of on-premises Exchange Server. Patches are available, and organizations are being strongly advised to identify, update, and verify vulnerable systems as quickly as possible.
We've created this post to collect related resources and information and will be updating it regularly. Read more
In today’s cybersecurity environment where every business is a target, it’s never been more necessary for companies to reexamine their security posture and look for ways to become more secure. Over the last year, NinjaRMM has achieved numerous security milestones, including SOC-2 certification as well as external penetration testing and vulnerability assessments. Now, NinjaRMM is developing a new “red team” with a mandate to find gaps and fortify NinjaRMM’s armor.
Security awareness is on the rise in the channel, but, unfortunately, old habits and misconceptions die hard.
This post is a collaboration between:
Jonathan Crowe
Director of Content and Community at NinjaRMM
Tom Watson
Channel Chief Advisor at NinjaRMM
Recently, NinjaRMM hosted our second annual virtual MSP Security Summit with the goal of helping MSPs up their game when it comes to security. That goal has only grown in priority since we hosted last year’s event, and this year we were excited to have experts and vendors from a variety of verticals (including a direct competitor) participate and make it a truly channel-wide effort.
As a former MSP owner, Tom came to the event with the goal of identifying key takeaways, and he spent a lot of time thinking about how much has changed when it comes to what is required of an MSP owner today. When he started his MSP business, it was all about technical support. The focus was on hardware and on the software that ran on it. Selling and managing critical items like Microsoft Exchange servers were big business for us, and they required technical skill. As we all know, much of that focus has shifted to the cloud and, overall, the role of the MSP is evolving. Read more
With the shift to more flexible and remote work options becoming a lasting trend, it is more critical than ever for businesses to ensure their IT asset management best practices are keeping pace. In this post, we'll review the basics of IT asset management and provide tips for gaining efficiencies and reducing costs across each stage of the IT asset lifecycle. Read more
