MSP Blog – IT Management Articles,
News & Resources by NinjaRMM

Protect your clients from this year’s scariest scams and creepiest compromises by teaching them how to see through the most common malspam and phishing disguises.

To celebrate Halloween and the last day of Cybersecurity Awareness Month, we’re shedding light on three of the most popular disguises criminals are using to sneak their way past defenses and into inboxes. Share these with your clients as a reminder to stay vigilant and what you’re hard at work protecting them from day in and day out. Read more

Want to win over new clients for your MSP business? Don’t overlook the power of direct mail. I’ve built a career on successful direct mail campaigns, and I’m sharing my tried-and-true secrets here.

Often, when MSPs first start seriously investing in marketing, they’re quick to assume it’s the digital channels they should be focused on — Google ads, Facebook ads, LinkedIn ads, etc.

Those channels can certainly yield results, but the truth is they take commitment. Dipping your toe in the water and jumping right back out typically isn’t effective. You’ve got to have enough budget that you’re willing to set aside for meaningful trial and error, and you’ve got to be okay with the fact that you may not see immediate results.

That’s why, when MSP partners come to us looking for marketing advice, we often ask them if they think they’ve pulled out all the stops with their non-digital efforts first. Specifically, are they doing everything they can to hone and formalize their referral marketing strategy? And have they seen any success with direct mail?

That’s right. Direct mail. Aka snail mail. Scoff if you will, but the fact is despite prospects being inundated with all things digital in this day and age — or perhaps because of it — the effectiveness of direct mail marketing is at an all-time high. Read more

Counting on client referrals as a primary driver of new business? Learn how to increase your volume and frequency without coming across as pushy or desperate.

As an MSP, referrals are likely your business’ best friend.

If you don’t have a lot of time or budget to devote to marketing, they’re probably what you’ve built your business on — and for good reason.

Peer-to-peer referrals are still considered the most influential form of advertising according to a Trust in Advertising report from Nielsen.

In fact, referrals are the most successful marketing tool for small businesses in the U.S. Referred customers tend to be more loyal than other customers, even having a 37 percent higher retention rate according to research from Deloitte.

Read more

With cyber attacks rapidly evolving and becoming more damaging, MSPs are actively seeking out fresh ways to level-up their security offerings beyond traditional antivirus (AV). For many, endpoint detection and response (EDR) tools represent a natural next step. But how many MSPs have actually adopted EDR? What about these tools works — and doesn’t work — for MSPs? And how does that compare with the traction EDR tools are getting in the internal IT world?

We surveyed 160 MSPs, MSSPs, and IT professionals to find out. But before we see what they said, a quick primer. Read more

Note: The following is an excerpt from The Break/Fix to Managed Services Transition Kit, which includes a 4-step action plan making the switch to managed services along with bonus templates and tools you can use to get started right away.

Transitioning your IT business from a break/fix shop to a managed services shop is no small feat. It often involves completely revamping the way you and your techs work, and it requires you to make a variety of important decisions… Read more