Be Profitable Archives

Managed Services Agreement Template

Whether you're starting out with your first MSA or revisiting your current one, this example managed services agreement template will provide a solid basis for comparison. It's been updated to apply to these times, with Force Majeure language and sample clauses addressing remote work, payment deferrals, and more.

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Updating Your MSA for the New Normal

Find out what new terms and conditions MSPs need to consider adding to their managed services agreements to protect themselves from new liability and payment issues.

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adapting MSP client communication to COVID-19

Handling COVID-Related Requests for Discounts, Deferrals, and Cancellations

Hear how fellow MSPs are adapting their approach to client communication during this crisis, and how they're responding to requests for things like discounts, deferments, or contract changes.

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Managed Services Agreement sample force majeure language

Adapting to COVID-19: Force Majeure Updates for Your Managed Services Agreement

If you're like many MSPs, you may be finding that your Managed Services Agreement doesn't adequately cover the current COVID-influenced circumstances. These sample clauses can help.

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Achieving Predictability in RMM

Achieving predictable service with a RMM solution can be difficult. This blog focuses on the steps to ensure predictable, productive, and reliable service.

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How to Improve Customer Retention

If you're a small but growing MSP, balancing your focus between acquiring new clients and keeping the ones you have happy can be difficult. Learn why active customer retention efforts are crucial to ensuring the growth you achieve is sustainable.

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3 Ways to Increase Revenue from Existing Customers

The most successful MSPs don't grow simply by acquiring new customers. Another key driver they rely on is finding ways to increase recurring revenue they're getting from their existing customers. Here are three paths you can take to follow their lead.

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Pricing Strategies to Boost Profitability

Determining the best pricing strategy for your MSP business is no small task. Let's look at some of the basic MSP pricing model options and help you understand what approach will be most profitable for you, starting with understanding your costs and margins.

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How to Take Advantage of Windows 7 EOL

With Windows 7 EOL less than nine months away, here are two things every MSP should be doing to maximize their opportunity to secure additional commitments, streamline their operations, and boost their revenue.

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