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Don't miss your chance to receive direct, game-changing advice from an MSP great.
To say Karl Palachuk has played a role in the growth of managed services would be a massive understatement. His books and trainings have influenced thousands of IT business owners and helped them successfully make the leap from break-fix to more scalable and profitable operations. Our own Channel Chief Advisor Tom Watson credits Karl for setting him on the right path to growing and selling his business.
And he's coming on our next MSP Live Chat to answer questions from you!
Whatever it is you're feeling challenged by right now — whether it's pricing and packaging, team structure and operations, client management and sales — Karl has seen it all. Don't miss the chance to tee up questions and fire away.
Miss a chat? Grab bonus materials and watch it on-demand.
March 25, 2021
Have ideas for marketing your MSP business, but short on time and skills to execute?
In this MSP Live Chat we were joined by three channel marketing experts who shared the tools and processes they each use to crank out consistently great marketing content.
We also revealed some extremely valuable shortcuts you can use to make the task of creating content far more efficient and repeatable.
March 11, 2021
Are you making the right impression on your video calls? Want to seriously level-up your quality?
Then you don't want to miss this chat! We were joined by four huge names who make some of the best-looking videos in the channel, and they shared exactly what they use in their home studios.
Of course, upgrading your call quality is just the first step. We also be shared sales tips you can use to quickly establish a personal connection and boost your close rates.
February 25, 2021
Everyone says their differentiator is customer service, but what truly sets the best-of-the-best apart?
Keeping clients happy and under contract is always important, but in this market it's more critical than ever. Join us as we team up with LifeCycle Insights founder Alex Farling and m3 Networks Technical Director Mark Lamb as we discuss the following and more:
February 11, 2021
It's not you. It's definitely them.
At some point, everyone has had that client. The one who you honestly can’t stand dealing with; who sucks up way too much support time; whose name is synonymous with heart palpitations and burnt profits.
Or maybe you’ve had a few.
In this special “anti-Valentine’s Day” MSP Live Chat we gave audience members the chance to share their best (worst) client break-up stories, and hear advice from other MSP owners on the following and more:
January 28, 2021
Elevate your security and your clients' peace of mind.
We invited the MSP community back for our second annual MSP Security Summit, a one-day virtual event geared toward helping everyone in the channel improve their defenses, adapt their businesses, and thrive.
The event is over, but you can still go back and watch the actionable discussions we had with some of your favorite security experts, covering these topics and more::
January 7, 2021
After 2020, does it feel like you and your team are running on empty?
We're kicking off our 2021 MSP Live Chats with a special rallying call. This industry isn't exactly known for prioritizing self-care, but if you want to grow professionally and perform at a higher level in 2021 then it needs to be the year you start taking time for you.
Join us and Gozynta COO Heather Johnson as we discuss:
December 17, 2020
Grab a seat by the virtual fire and join us for a look back at the people and tools that got us through a year like no other.
It's a special holiday MSP Live Chat! We're inviting some of our favorite guests from previous episodes back on to talk about their most important lessons learned and key recommendations for starting 2021 right. We'll also be subjecting them to feats of strength AND giving away some truly fantastic gifts, so be sure to join and make your Thursday merry and bright!
December 3, 2020
What sets you apart as an MSP? What makes you uniquely “you” – and why should clients choose that over the competition?
Watch the replay of one of our most active and popular Live Chats yet. We were joined by Matthew F. Fox, Creative Director at Valiant Technology, and learned in detail how his company has managed to differentiate itself in one of the most competitive markets in the country.
Don’t miss:
Every MSP has a brand. The only question is who defined it. Find inspiration and get a jump-start on elevating your own winning brand by watching the replay!
November 18, 2020
Are you leaving money on the table?
This year more than any other, MSPs are facing pressures to be flexible with clients and adjust to economic uncertainty. But the line between being customer friendly and doing yourself a disservice can get blurry in a hurry, and all too often MSPs find themselves giving away too much.
Join us and MSP growth expert Chris Wiser as we dive into the trends he's seen this year and the key things that have separated those MSPs that have been booming from those who aren't.
Here are just a few of the topics we'll be diving into: