Sal Sferlazza

2019 Preview: Sneak Peek at New Features and More from NinjaRMM

NinjaRMM-2019-features-sneak-peek

Photo by Kyle Popineau

Happy New Year! Whether you’re a current NinjaRMM partner, or whether you’re considering becoming one in 2019, I wanted to share a few highlights from 2018 and offer a glimpse of the exciting things you can expect to see from us in the year ahead. Read more

Jonathan Crowe

Ryuk Ransomware Cripples MSP and Major Newspapers, Represents Dangerous Shift Toward Coordinated Attacks

Photo by Bank Phrom

A rise in coordinated Ryuk ransomware attacks represents a major new threat for MSPs and their clients in 2019. Here’s what you need to know.

Ransomware was already at the top of many MSPs’ security concerns. Now attackers are deploying it more strategically, making it an even bigger threat. To understand what’s dangerous about this new trend and what you and your clients need to be doing differently to protect yourselves, let’s dig into two recent high-profile attacks deploying ransomware called Ryuk. Read more

Nick Cavalancia
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2019 Predictions: The Impact of Security on an MSP’s Business

At the end of every year, it seems like every business takes a moment to ponder over what’s been accomplished in the past year, looking for ways to improve operations and increase revenue in the coming year. In my last blog, I looked back at the state of security in 2018 and how it affected MSPs.  I’d like to take the opportunity in this article to do a bit of looking forward towards next year, focusing in on some security predictions that will change the way you offer security services.

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Jonathan Crowe

MSPs: Keys to Streamlining Your Patch Management Process in 2019

Patching is more important — and more challenging to keep up with — than ever. Here’s how MSPs can make their patch management process more efficient, eliminate disruption, and keep their clients secure.

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Nick Cavalancia
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SMB Cybersecurity is a Big MSP Service Opportunity for 2019

This year has seen massive changes to the face of cyberattacks. We’ve gone from threats from small numbers of criminal organizations to every part of a cyber crime available as a service. Nearly every type of cyber attack – malware, ransomware, cryptomining, data breaches, phishing, fraud, and more – have all reached record levels.

While large organizations with millions of records tend to get the focus in the news, it’s the small and medium-sized business (SMB) that seems to always be fighting an uphill battle when it comes to cybersecurity.

2018 was no exception.

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Lisa Harshman

Thought Leaders We’re Thankful For – The Channel Edition

With Thanksgiving upon us, we polled staff here at NinjaRMM to find about whose ideas they draw upon at work.  We wanted to make the list useful to partners, so rather than mentioning mentors, teachers, or clients, we limited ourselves to “thought leaders” whose messages are broadly applicable to anyone in the MSP channel.

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Andrew Rosenblum

An Easy 5-Step Guide to Finding – and Selling to – Involuntary IT Managers

Savvy MSPs Target Employees Who Get Stuck With Extra IT Duties – Since 66% Of These Folks Are Open To Paying For Outside Help

 

At NinjaRMM, we recently published a research survey about “involuntary IT managers” (IITM) — people who spend 2 or more hours per week on IT tasks that aren’t part of their official job duties.  We found that 32% of office workers fit the “2 hours-or-more-per-week” definition.

And the number of hours spent on extra IT work varied widely — the median respondent in our survey ends up performing about 18 hours of “involuntary” IT duties each month, so half are doing even more!

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Andrew Rosenblum

Savvy MSPs Target “Involuntary IT Managers” – Employees Who Get Stuck With Extra IT Duties

Over the summer, we heard from our customer Jason Danner that he likes to target “involuntary IT managers” (IITMs) — people who get stuck doing a significant amount of IT tasks that aren’t a part of their normal job description.

“They’re in an office without an actual IT manager,” says Danner, who runs Aerorock MSP.  “They’re someone who might be young, or is just good with computers, and gets IT tasks delegated to them.  We often will pitch these involuntary IT managers and get their buy-in for what we do.”  

Since most IITMs feel a bit overmatched by their extra duties, and are open to having MSPs take over their duties, we wondered if we could build on Danner’s savvy technique by researching how common the phenomenon is and how much it costs employers. Read more

Andrew Rosenblum

IT Horror Stories: Why Unpatched Software Hurts Business

Leaving software unpatched is one of the most basic unforced errors an executive can make, but companies large and small keep learning this the hard way.

Consider that last year, a vulnerability in a Java virtual machine that the credit agency Equifax failed to update for two months allowed hackers to access over 145 million credit reports, wiping out more than $5 billion in market cap and costing the CEO his job.  A single unpatched copy of Microsoft Outlook led to the July 2018 compromise of 1.5 million health records, including that of the prime minister of Singapore.  Meanwhile, at an unnamed Fortune 500 corporation in September 2018, an outdated version of Windows opened the door to a crypto-mining attack that quickly moved to over 1,100 machines throughout the company. Read more

Andrew Rosenblum

At NinjaRMM, We Protect Customer Privacy. It’s Just Good Business.

When the GDPR became enforceable for any company with either European customers or employees on May 25, it became the source of intense consternation in some C-suites.

Within 24 hours, both Google and Facebook were slapped with lawsuits that threaten over $8 billion in damages.  In April 2018, Harvey Nash and KPMG found that 38% of tech execs worried that they would not be GDPR compliant by the May deadline, and a survey of attendees at Infosecurity Europe conference in August 2018 found that 28% of organizations still did not consider themselves fully compliant.

But for Andre Schindler, NinjaRMM’s General Manager for EMEA, fleshing out the company’s privacy and GDPR policies was an opportunity to be transparent with customers.

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Andrew Rosenblum

PSA vs RMM? So What’s the Difference?

Roy Trenneman, from the BBC’s IT Crowd, became a viral symbol of white collar frustration by starting every single call by asking if the person had turned the computer off and turned it on again.

But the world of IT is changing, thanks to powerful cloud-based tools called remote monitoring and management (RMM) and professional services automation (PSA) platforms.  The RMM helps your friendly neighborhood IT guy remotely log in and troubleshoot the computers – and the PSA helps him handle business processes like time-tracking and turning support tickets into invoices.

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Andrew Rosenblum
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The Flail, Goldilocks, and the V.C.R.: Why MSPs need to look closely at the “software company life cycle” when deciding to buy a SaaS product

Where your software vendor is in the software life cycle will profoundly affect your user experience

Imagine you picked up the phone and heard the following pitch from a sales rep at a software-as-service company selling to your MSP…

Hi! Our brand-new product lacks 8 crucial features and crashes about twice a week.  And I’m not totally confident we’ll still be around in 6 months, and we only have one support guy.  But we’re cheap!  Can I offer you 3 months for free?”

Raises an eyebrow, right?  And he’s not kidding about going out of business: CB Insights found that 90% of startups fail within the first 4 years.
Read more

Lisa Harshman
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NinjaRMM + Webroot: The Truth Behind Machine Learning

Over the past couple of years, the topic of Machine Learning has boomed in popularity. Now, many in the industry are using terms like Next Gen; AI; Machine Learning; Neural Nets and more.

In this recorded webinar, the NinjaRMM team and George Anderson, Webroot’s Director of Product Marketing, discuss how Webroot utilizes Machine Learning to better protect you and your customers.

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Andrew Rosenblum
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[Case Study] HIPAA Requires IT Managers to Run a Tight Ship – That’s Why Georgia Bone & Joint Surgeons Picked NinjaRMM

Why Georgia Bone & Joint Chose NinjaRMM

All IT managers face pressure to keep customers happy – but HIPAA regulations that require meticulous siloing of medical records add a whole new level of stress.

“If anything happens and patient information leaks out, it’s a huge fine,” says Nick Cappello, IT manager at Georgia Bone & Joint Surgeons, P.C.  “And if it’s something where I should’ve known better, I could actually see jail time.”

Read more

Lisa Harshman
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NinjaRMM + Webroot: Protecting Your Clients Against Today’s Cybersecurity Threats

When it comes to cybersecurity, change is the only constant. Analysts, researchers, and security companies worked quickly to identify and block emerging threats throughout 2017, but attackers were just as quick in finding new ways to evade defenses.

In this recorded webinar, Tyler Moffitt (Sr. Threat Research Analyst at Webroot) discusses discoveries and solutions from the 2018 Webroot Threat Report.

Get a glimpse into modern cybercrime and the knowledge you need to better protect your clients. Then, grab a copy of the Threat Report (with a special forward from NinjaRMM’s CEO, Sal Sferlazza) to share with your team! Read more

Andrew Rosenblum

NinjaRMM #1 in Stability, Patching, and Support in MSP Community Survey

In new poll on RMM quality, NinjaRMM tops the voting in key categories

Competing in a crowded field of 11 different companies that provide remote management and monitoring (RMM) software solutions, NinjaRMM earned the top score in 3 separate categories in a recent MSP Reddit poll: most stable, best patch management functionality, and best support. In a survey of roughly 380 responses from managed service providers (MSP), who specialize in providing IT services to small and medium-sized companies, NinjaRMM emerged as the #2 most admired RMM overall, scoring a 3.51, narrowly trailing the top vote-getter’s 3.53.

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AJ Singh

Supporting Users and the Human Side of Being an MSP

There’s an actual person on the other end of that helpdesk ticket. We all know it, but that fact often gets lost over time. And it shouldn’t.

Many MSPs place their focus on the tools and technology that make being an MSP possible.  Terms like “multi-tenancy”, “remote”, and “automation” get MSPs excited, but if you were to try to sell a customer on the basis of the functionality and benefits these terms imply, would you make the sale? I doubt it, as most customers aren’t looking for an MSP to come in and install a bunch of tools; they are looking for someone who wants to partner with them to ensure their employees are secure and productive, making the business successful.

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Lisa Harshman

Event Recap: Webroot & NinjaRMM Cybersecurity Brew & Learn Series

Three cities, threw breweries, three days!

Last week, NinjaRMM and Webroot partnered to present a Brew & Learn series to local MSP’s in Atlanta, Tampa, and Miami. We focused on discussing the cybersecurity issues faced by MSPs in today’s challenging IT environment and how to be prepared to deal with these incidents. The presenters were:

Tyler Moffitt, Senior Threat Research Analyst, Webroot

Brian Coffey, Senior Channel Account Manager, Webroot

Armando Najera, Vice President of Business Development, NinjaRMM

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Andy Zhu
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2.17 Release – RAID Controller, TeamViewer 13, and more!

Wondering what types of features are available in our latest 2.17 release of NinjaRMM? We have you covered with this recorded webinar from the NinjaRMM product team.

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Lisa Harshman
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NinjaRMM + Webroot: Security Awareness Training

According to the latest Verizon Data Breach Investigations Report, human error was directly involved in 65%* of successful breaches in the last year, proving cybersecurity isn’t just a technology issue. End users are the first line of defense against cyber threats, so educating them should be a major priority.

Check out this recording from NinjaRMM and Webroot to find out more about cybersecurity around end users including:
– Common issues caused by end users and their behavior
– Best practices for preventing cyberattacks
– How MSPs can help reduce the risk of cyberattacks for their customers

Read more