ninja tricks of the trade resources center

How to Remotely Manage BitLocker Disk Encryption Using PowerShell and NinjaRMM

Still manually managing BitLocker disk encryption? Use NinjaRMM and PowerShell to automate encryption along with collecting and storing recovery keys.
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4 Ways to Remotely Uninstall Software (and Keep it Uninstalled with Automation)

Learn how NinjaRMM can help you automate the process of remotely uninstalling software across client end-users or entire organizations.
msp sales cadences examples resources center

MSP Sales Cadences Stats: When and How Often to Reach Out to Leads

Looking to improve response rates for your MSP sales outreach? Find out what the numbers say about the best times to reach out and how many sales touches to plan for.
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What Should You Be Monitoring with Your RMM? 28 Recommendations

Wondering what you should be monitoring with your RMM? This remote monitoring checklist will give you 28 recommendations to implement.
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19 MSP Lead Generation Ideas That Don’t Require Being In-Person

Looking for more MSP lead generation ideas now that you can't rely on in-person conferences and events? We've got you covered.
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Google My Business for MSPs

Looking for a low-hanging fruit opportunity to generate more leads for your MSP? Optimizing your Google My Business listing is a low-effort project that has big potential.
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The Ultimate Guide to Using Chatbots for MSP Lead Generation

Learn how chatbots can help you generate more leads for your MSP by responding to inbound interest faster and more effectively.
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Managed Services Pricing Calculator

Are your managed services offerings as profitable as they should be? Use this free calculator to determine your costs, margins, and optimal pricing.
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Managed Services Agreement Template

Whether you're starting out with your first MSA or revisiting your current one, this example managed services agreement template will provide a solid basis for comparison. It's been updated to apply to these times, with Force Majeure language and sample clauses addressing remote work, payment deferrals, and more.
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How to Nurture and Convert Your Sales Leads

How do you turn cold leads into warm opportunities? Join us as we share examples of how to build appointment-winning sales cadences and email nurt ure campaigns with MSP marketing expert Kevin Clune.
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Updating Your MSA for the New Normal

Find out what new terms and conditions MSPs need to consider adding to their managed services agreements to protect themselves from new liability and payment issues.
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Ransomware Resiliency Report 2020

New research conducted by NinjaRMM and Coveware highlights the gap in perceived risk and anticipated damage from ransomware attacks vs. the reality.
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MSP Security Summit

Watch our lineup of interactive discussions on how you can better protect your company and your clients.
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Adapting Sales and Marketing During the Crisis

For this week's MSP Live Chat we were joined by Kevin Clune, co-founder at MSP Growth Hacks, to answer a question we've been hearing a lot: "How are you supposed to be generating leads and new clients for your MSP during a time like this?"
MSP reactions to COVID-19

MSP Reactions to COVID-19

Watch our very first MSP Live Chat session where we invited MSPs together to talk openly about how they're coping with the COVID-19 crisis and finding solutions to their toughest challenges.
Remote access options

Giving Users Secure Remote Access to Work from Home

Find out how NinjaRMM's end user sharing feature allows you to give users the ability securely access their desktop remotely, so they can stay productive and secure working from home.
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Handling COVID-Related Requests for Discounts, Deferrals, and Cancellations

Hear how fellow MSPs are adapting their approach to client communication during this crisis, and how they're responding to requests for things like discounts, deferments, or contract changes.
Managed Services Agreement sample force majeure language

Adapting to COVID-19: Force Majeure Updates for Your Managed Services Agreement

If you're like many MSPs, you may be finding that your Managed Services Agreement doesn't adequately cover the current COVID-influenced circumstances. These sample clauses can help.
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How to Get Financial Aid via the Paycheck Protection Program (PPP)

Trying to navigate the Paycheck Protection Program (PPP) to receive potentially business-saving financial aid for your MSP? Tune in to this MSP Live Chat session where accountant and financial advisor Joel Friend took on all questions.
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Transitioning to a Remote Workforce, Quickly: Solving the Top 5 IT Challenges

From deploying software to securing endpoints, remote monitoring and management tools can help IT leaders navigate the biggest hurdles to supporting a remote workforce.
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Top Phishing Lures and Malicious Email Disguises to Watch Out For

Protect your clients from this year's scariest scams and creepiest compromises by teaching them how to see through the most common malspam and phishing disguises.
Local SEO for MSPs: The Ultimate Guide

The Ultimate Guide to Local SEO for MSPs

Have big ambitions for growing your MSP business in 2020? One key component of your marketing strategy needs to be mastering local SEO. Use this guide to get your MSP moving up in the ranks.
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Video: Tearing Down the Best MSP Websites

We see a lot of MSP websites. Here are the ten that impressed us most with their engaging layouts, compelling copy, high-quality imagery, and stories that convert.
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The Ultimate Guide to Paid Search Ads for MSPs

Looking to dial up your MSP marketing and want to learn more about how investing in paid search ads work? This practical guide is for you.
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The Complete MSP Marketing Guide to Advertising on Facebook, LinkedIn, YouTube, and Instagram

Wondering if advertising your MSP on Facebook, LinkedIn, YouTube, or even Instagram is worth it? This guide will walk you through everything you need to consider and get you ready to launch successful campaigns.
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Must-Know Ransomware Statistics and Attack Trends 2020

From massive increases in ransom amounts to big shifts in attack models, these statistics reveal the major new trends in ransomware.
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Top 5 MSP Strategies for Using Your QBR as a Sales Tool

Lifecycle Insights Chief Customer Experience Officer Alex Farling explains the untapped potential of using quarterly business reviews (QBRs) to close deals and drive new business. 
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Practical PowerShell for MSPs

Kelvin Tegelaar, author of the popular blog CyberDrain.com, provides simplified overviews of fundamental PowerShell concepts plus straightforward walkthroughs that put those concepts into action.
CSAT for MSP

Turning Customer Feedback into Rocket Fuel

Cory Brown, co-founder of Simplesat, shares ways you can collect more meaningful feedback, more easily, and then transform it into actionable business insights and marketing materials for your MSP.
MSP Retargeting Ad Strategy

Everything You Need to Know About Retargeting Ads

The real trick to MSP marketing isn't getting prospects to visit your website, it's getting them to come back. That's where retargeting ads come in.
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How to Design Your Own MSP Marketing Brochure

Here’s everything you need to know to go from blank slate to printable MSP marketing brochures that prospects will be delighted to receive — no design degree required!
Advice on Starting a Managed Services Provider Business

Building a $6 Million MSP Business: 5 More Things I Wish I'd Known

Aaron Underhill of Dedicated IT shares tough, honest advice for new owners starting managed services provider businesses, and explains how his company has been able to grow its revenue 10x in five years, hitting $6 million in ARR.
MSP Success Stories - compass to succes

Building a $6 Million MSP Business: 5 Things I Wish I'd Known Starting Out

IT you know. But when it comes to building a successful managed services provider business, the learning curve can be steep. In this post, Dedicated IT's Aaron Underhill shares five key lessons he learned on the way to growing the company's revenue 10x in just five years.
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How to Survive a Coordinated Ransomware Attack

Huntress Labs CEO Kyle Hanslovan shares what he's seen firsthand from working with more than 40 MSPs who had their tools hijacked to deploy ransomware across their entire client base.
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Surviving Ransomare Pt 3: Legal Risk & Cyber Insurance FAQs

MSP legal authority Bradley Gross teams up with techrug founder Justin Reinmuth to cover everything MSPs need to know about cyber insurance and lowering their legal risk associated with cyber attacks.
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Surviving Ransomware Pt 2: Q&A with an Incident Response Provider

Tyler Hudak and Paul Sems from TrustedSec join us to talk about what incident providers do and how MSPs can work with them, plus share detailed breakdowns of two ransomware incidents they battled in the wild.
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Creative Direct Mail Ideas to Steal

Want to win over new clients for your MSP business? Don’t overlook the power of direct mail. I’ve built a career on successful direct mail campaigns, and I’m sharing my tried-and-true secrets here.
MSP website design tips

Building the Right MSP Website: How to Get More Visitors and Leads

Is your MSP website generating new leads for your business? If not, it may be time for an update. This guide shares all the tips and tools you'll need to do it right.
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Syncing a CSV with Active Directory

Adam Bertram of GitHub is back to tell you all about how to utilize PowerShell to sync information from CSVs with Active Directory. Check out his post to learn helpful tips, tricks, and safety precautions.
Cleaning up the Active Directory

3 Ways to Keep Active Directory Clean

Everyone knows the importance of a clean Active Directory, but it's finding the time to clean it that becomes the issue. Here are three ways we suggest for how to keep your Active Directory clean.
MSP Success Stories: Ivan Spencer-Phillips

How Firing Customers Fueled This MSP's Growth

In this edition of MSP Zen meet an MSP who was willing to turn his back on 25% of his revenue by firing his worst clients. Find out why his only regret is not doing it sooner.
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This MSP Wins Clients by Being Easier to Do Business With (And Picking the Right Tools)

A veteran of the MSP industry who decided to branch out on his own and found his own company in 2017, Nicholas Walker places high value on tools that can help him provide dependable service with as little friction as possible.
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Securing a Financial Services Firm and Bringing it Back into Compliance

Learn how one MSP helped a financial services firm gain solid footing after it was forced to pay ransom to cyber criminals.
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Best of Breed, Best in Class, or Both?

Choosing a RMM solution to fit your needs is a tough decision. Check out this blog to help find the best solution for your business.
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How to Pick a RMM

RMM is short for remote monitoring and management. As the name implies, RMM software is used to gather information from remote endpoints and networks, and to perform various remote IT management tasks on them without disruption. See the top features of RMM software, 2019 RMM ratings, and more.
The NinjaRMM Guide to MSP-Software

The Ninja Guide to MSP Software

What software and tools are MSPs relying on most to power their businesses and prevent their client networks from going dark and full of errors? To find out, we pulled ratings from G2Crowd and Capterra for 60+ products across 12 different software categories.
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How DNS Protection Stops Malware

Ninja and Webroot present a webinar on how DNS protection can stop malware and other harmful threats. Watch now to learn more about how you can improve your clients' cybersecurity.
MSPs are attacked in cyberspace

Why MSPs Are Big Targets — And What to Do About It

Cyber attacks targeting MSPs and their customers are on the rise. Find out what the top threats are and which cyber security best practices you should be putting to use to keep your MSP business safe.
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Cybersecurity Stats You Need to Know in 2019

The latest cybersecurity statistics show small businesses are becoming increasingly big targets for cyber attacks. Find out how often SMBs are getting hacked, how much it's costing them, the top security challenges they're facing, and who they're turning to for help.
EDR Statistics

How MSPs Are Using Endpoint Detection & Response Tools

MSPs looking to level-up from traditional antivirus are turning to endpoint detection and response tools. But how many have actually adopted EDR? What about these tools works — and doesn't work — for MSPs? And how does that compare with the traction EDR tools are getting in the internal IT world?
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2019 MSP Cybersecurity Checklist

Get a practical checklist for protecting your MSP business from ransomware and other threats, complete with links to helpful how-tos and walkthroughs.
MSP ransomware incident response planning

6 Keys to Surviving a Ransomware Outbreak

With client-wide ransomware infections being reported on a weekly basis, MSPs need to need to be focusing on incident response planning now. Huntress Labs CEO Kyle Hanslovan shares the key lessons he's learned firsthand from working with nearly 40 MSPs who have been compromised.
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How to Convert Break/Fix Customers

You may be ready to make the move to managed services, but what about your customers? Here are key do's and don'ts to convince as many as possible to make the journey with you.
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What Managed Services Have to Offer

Competition in the MSP market is heating up. Learn how to differentiate yourself by building a managed services offering that stands out and gets you more customers.
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Building the Right MSP Software Stack

How should you be successfully evaluating MSP software to make sure you're building the stack you really need? Whether you're just getting started or reassessing your tools, here are some key criteria and important do's and don'ts.
playmobil house is built

The Break/Fix to Managed Services Transition Kit

Interested in switching to managed services but not sure where to start? Get answers to your questions along with a four-step action plan, plus templates and tools you can put to use right away.
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Achieving Predictability in RMM

Achieving predictable service with a RMM solution can be difficult. This blog focuses on the steps to ensure predictable, productive, and reliable service.
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How to Improve Customer Retention

If you're a small but growing MSP, balancing your focus between acquiring new clients and keeping the ones you have happy can be difficult. Learn why active customer retention efforts are crucial to ensuring the growth you achieve is sustainable.
recurring revenue: wheel

3 Ways to Increase Revenue from Existing Customers

The most successful MSPs don't grow simply by acquiring new customers. Another key driver they rely on is finding ways to increase recurring revenue they're getting from their existing customers. Here are three paths you can take to follow their lead.
playmobil house is built

Pricing Strategies to Boost Profitability

Determining the best pricing strategy for your MSP business is no small task. Let's look at some of the basic MSP pricing model options and help you understand what approach will be most profitable for you, starting with understanding your costs and margins.
How to get more MSP referrals

7 Tactics for Getting More Referrals

Referrals are one of the most powerful and affordable ways to generate new MSP customers. Learn how to increase your volume and frequency of referrals without coming across as pushy or desperate.
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Selling to Involuntary IT Managers

An easy, 5-step marketing plan for MSPs selling to “involuntary IT managers” -- people who get stuck with IT duties that aren’t part of their official job.
Growth: huge trees from beneath

A Practical Growth Strategy for 2019

There are two primary paths you can take to grow your managed IT services company, and four major challenges you'll face along the way. Learn how to anticipate and overcome those challenges by developing a successful, realistic growth strategy.
Managed IT services customer acquisition strategy

How to Build a Customer Acquisition Strategy

For managed IT services providers, relying on word of mouth and attending the same business mixers leads to diminishing returns. Learn how to ramp up new customer acquisition efforts to grow your business more successfully.
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7 Steps to Scaling Your Services

Achieving sustainable growth as an MSP company involves coordinating many moving pieces and adjusting a variety of dials to ensure you can scale your business operations effectively. Here are seven steps to help you do just that.
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5 Steps to Growing Your MSP Business

There are more opportunities than ever for MSPs to pull in more revenue, become more profitable, and grow their business. But doing it successfully — without burning out — takes strategic planning.
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How to Take Advantage of Windows 7 EOL

With Windows 7 EOL less than nine months away, here are two things every MSP should be doing to maximize their opportunity to secure additional commitments, streamline their operations, and boost their revenue.
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5 bite-sized ways to improve your business every week

Join fellow growth-minded MSPs and feed your business with new tips and tutorials delivered straight to your inbox.