Managed Services 101

New to managed services? Start here.

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2021 Patch Management Best Practices Guide

Get insight into when to schedule patching scans and updates, how to configure patching approvals, the most common patching profiles, and more.
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What Should You Be Monitoring with Your RMM? 28 Recommendations

Wondering what you should be monitoring with your RMM? This remote monitoring checklist will give you 28 recommendations to implement.
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Managed Services Pricing Calculator

Are your managed services offerings as profitable as they should be? Use this free calculator to determine your costs, margins, and optimal pricing.
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Managed Services Agreement Template

Whether you're starting out with your first MSA or revisiting your current one, this example managed services agreement template will provide a solid basis for comparison. It's been updated to apply to these times, with Force Majeure language and sample clauses addressing remote work, payment deferrals, and more.
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Updating Your MSA for the New Normal

Find out what new terms and conditions MSPs need to consider adding to their managed services agreements to protect themselves from new liability and payment issues.
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Transitioning to a Remote Workforce, Quickly: Solving the Top 5 IT Challenges

From deploying software to securing endpoints, remote monitoring and management tools can help IT leaders navigate the biggest hurdles to supporting a remote workforce.
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How to Convert Break/Fix Customers

You may be ready to make the move to managed services, but what about your customers? Here are key do's and don'ts to convince as many as possible to make the journey with you.
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What Managed Services Have to Offer

Competition in the MSP market is heating up. Learn how to differentiate yourself by building a managed services offering that stands out and gets you more customers.
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Building the Right MSP Software Stack

How should you be successfully evaluating MSP software to make sure you're building the stack you really need? Whether you're just getting started or reassessing your tools, here are some key criteria and important do's and don'ts.
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The Break/Fix to Managed Services Transition Kit

Interested in switching to managed services but not sure where to start? Get answers to your questions along with a four-step action plan, plus templates and tools you can put to use right away.
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5 bite-sized ways to improve your business every week

Join fellow growth-minded MSPs and feed your business with new tips and tutorials delivered straight to your inbox.