Community Events

How are fellow MSPs adapting their approach to client communication?

This MSP Live Chat session resulted in a lot of interesting discussion and shared solutions around the following:

• How to deal with contract changes / cancelation requests
• Whether to offer discounts or defer payments
• Ways you’re being proactive with client communication
• Wins: How you’re inspiring calm and confidence during all this
• How some are continuing to close and onboard new clients

Materials

• Chat Agenda

Trying to navigate the Paycheck Protection Program (PPP) to receive potentially business-saving financial aid for your MSP?

Tune in to this MSP Live Chat with accountant and financial advisor Joel Friend. He took on all questions and broke down the following in plain English:

• Who can (and should) apply
• How to apply
• Which SBA-backed loans can provide the biggest immediate assistance
• Loan forgiveness stipulations
• Exactly what the loans cover, with primary focus on the PPP

Materials

• Chat Agenda
• Joel's Loan Amount Calculator

In response to the COVID-19 pandemic, how can we virtually meet and remain strong as a community?

Watch our very first MSP Live Chat as we host a platform for MSPs and business owners alike to talk openly about coping with the current crisis and the following:

• The impact on finances: Should we all be tightening our belts in anticipation of what’s coming (even if you just had your best month in years)? How can we cut costs and improve cash flow?
• The impact on operations: Getting crushed with remote-work-related projects and support? Seeing some clients already scaling back or canceling? How is everyone adjusting?
• The impact on technicians: How’s everyone on the team staying connected and avoiding burnout? What about WFH setups is working, and what’s not?
• The impact on owners: How are you keeping all the plates spinning and handling the stress of so many unknowns?

Materials

• Chat Agenda