Commonly asked questions about NinjaRMM
Everything you want to know about NinjaRMM!
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Everything you want to know about NinjaRMM!
What is NinjaRMM?
NinjaRMM was founded in 2013 to simplify the complex workday of managed service providers and IT professionals with a modern, easy-to-use, and powerful remote monitoring and management platform. Headquartered in Silicon Valley, with a global presence, NinjaRMM has just surpassed 200 employees and we continue to grow at a rapid rate. We remain one of the fastest-growing SaaS companies in the MSP software space.
How does NinjaRMM work?
NinjaRMM allows IT teams to monitor and manage endpoints via a lightweight agent application on the device. The agent transmits data from the device back to Ninja for analysis and from Ninja to the device for execution.
What does NinjaRMM do?
NinjaRMM provides IT management software that combines powerful monitoring, management, patching, backup, and automation functionality with a fast, modern UI that drives technician efficiency and improves IT service delivery.
What types of devices can I monitor with NinjaRMM?
NinjaRMM allows you to monitor and manage Windows, Mac, Linux, and VMWare endpoints along with SNMP devices and your cloud infrastructure.
Does NinjaRMM integrate with other products?
Yes, we curate a significant number of single-pane integrations. You can find a list of those integrations here. We also offer a robust API you can use to integrate with other products not directly supported by Ninja.
Is NinjaRMM an on-premises solution?
No, NinjaRMM is a 100% cloud-based solution. We do not offer an on-premises option.
Do you have a public product roadmap?
Yes! Our roadmap is available to all our customers via the Ninja Dojo. You’ll need an account to view the roadmap. Our roadmap shows the features we’re working on, what’s up next, and what is under considerations. We allow partners to participate in the prioritization process via the roadmap.
How does NinjaRMM protect my data?
NinjaRMM implements security controls that regulate authentication, authorization, and access which prevents malicious acts. These controls include a password policy, enforced multi-factor authentication, restricted access to source code, restricted access to cloud environments, restricted access to production services and environments, encryption of data in transit and at rest, and logging, monitoring, and auditing of access activity. Ninja aligns with or exceeds the security guidelines associated with:
Does NinjaRMM track my computer?
Ninja monitors the health and productivity of an endpoint, secures and updates computers, enables IT to remotely support users, helps IT keep track of company assets, and automatically remediates common IT issues. Ninja does not monitor user productivity or behavior, monitor browsing behavior, see or share user passwords, or track your location.
Is NinjaRMM HIPAA compliant
NinjaRMM implements security controls that regulate authentication, authorization, and access which prevents malicious acts. By using the combined principles and guidelines of the NIST and DFARS frameworks NinjaRMM’s security and compliance controls meet or exceed the individual requirements of HIPAA, PCI-DSS, GDPR, CCPA, and other security regulations.
Is NinjaRMM PCI Compliant?
NinjaRMM implements security controls that regulate authentication, authorization, and access which prevents malicious acts. By using the combined principles and guidelines of the NIST and DFARS frameworks NinjaRMM’s security and compliance controls meet or exceed the individual requirements of HIPAA, PCI-DSS, GDPR, CCPA, and other security regulations.
Is NinjaRMM FedRAMP compliant?
NinjaRMM implements security controls that regulate authentication, authorization, and access which prevents malicious acts. By using the combined principles and guidelines of the NIST and DFARS frameworks NinjaRMM’s security and compliance controls meet or exceed the individual requirements of HIPAA, PCI-DSS, GDPR, CCPA, and other security regulations. Ninja is not FedRAMP certified.
Who uses NinjaRMM?
NinjaRMM is used by over 5000 managed service providers, SMBs and mid-market companies globally.
Who owns NinjaRMM?
NinjaRMM is founder owned and controlled.
Can I try Ninja before I buy?
Yes! We offer a two-week free trial. During the trial, you’ll have access to the entire Ninja platform.
How much does NinjaRMM cost?
We customize the price of our solution for each partner based on the number of agents they wish to deploy and the functionality they wish to use. This allows us to offer the most competitive price to each partner. Talk with our sales team for a personalized quote.
Why can’t I find pricing on your website?
As an MSP-friendly company, Ninja does not share pricing publicly. This allows our MSP partners to shift their own pricing conversations from the cost of tools to the value of their services. We’re always happy to provide you a personalized quote.
How do I become a NinjaRMM partner?
To become a partner, please request a trial and one of our product experts will contact you shortly.
How do I become a NinjaRMM reseller?
To become a Ninja reseller, please fill out the form on our reseller page and one of our channel managers will reach out to you shortly.
How do I log in to NinjaRMM?
If you have lost the link to your NinjaRMM instance, please contact your account manager.
How do I contact support?
We offer several ways to get support. You can visit the Ninja Dojo via the Ninja app for our knowledge base and self-help articles, reach out to your dedicated account manager, or submit a ticket to support (@) ninjarmm.com.
Does NinjaRMM have documentation?
Our full and robust product documentation is available to partners in the Ninja Dojo. To access the Ninja Dojo, log in to your Ninja account, click the ‘?’ in the top right corner of the applications, and choose ‘Dojo / Community’.
How do I find the NinjaRMM user manual?
Our product user manual is available to partners in the Ninja Dojo. To access the Ninja Dojo, log in to your Ninja account, click the ‘?’ in the top right corner of the applications, and choose ‘Dojo / Community’.
How do I find the NinjaRMM knowledge base?
Our product knowledge base is available to partners in the Ninja Dojo. To access the Ninja Dojo, log in to your Ninja account, click the ‘?’ in the top right corner of the applications, and choose ‘Dojo / Community’.
How do I contact billing?
For all billing-related questions, please contact your account manager and billing (@) ninjarmm.com. Copying your account manager ensures a prompt resolution to your inquiry.
Do you have a security or bug bounty program?
Yes. If you believe you have found a security vulnerability pertaining to NinjaRMM, please contact privacyteam (@) ninjarmm.com.
Who can I contact at NinjaRMM with my media inquiry?
Please contact our Media Relations Manager, Kodie Dower, at kodie.dower ( @ )ninjarmm.com.
Who do I contact if my question isn’t addressed here?
The best way to reach someone at Ninja not listed above is to fill out a contact us form. This lets us route your question to the best contact so we can get back to you as soon as possible.
If you don’t see your question in our FAQ, please call us or send us a message. We are more than happy to help!
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