Frequently Asked Questions

Do I get charged differently for monitoring workstations, servers SNMP devices, or cloud monitors?

We charge the same per device, per month. Cloud monitors are included for free.

Do I need a server or any type internal infrastructure to support monitoring devices?

NinjaRMM’s cloud-based architecture scales as you grow. There are no additional infrastructure requirements.

Do I need a WSUS Server to enable patch management on Windows devices?

NinjaRMM has a built-in patching engine that will override WSUS settings. Approval and scheduling settings are managed centrally from the cloud.

Can I have consolidated billing with your third party integration vendors?

NinjaRMM can provide consolidated billing for remote access (TeamViewer, Splashtop), antivirus / anti-malware (Webroot, Bitdefender, Malwarebytes), backup (StorageCraft). Please inquire with your account manager for more details.

How do I receive version upgrades?

We release new features on a regular cadence. All subscribers will have access to any new feature. For more information, please refer to our support community.

Can you develop X feature?

We publish engineering updates via our community ( We work with our customers to decide on roadmap priority.

Do you have an API?

NinjaRMM provides a comprehensive API that includes devices, organizations, and alerts information.

Where are the NinjaRMM servers located?

NinjaRMM partners with Amazon Web Services to deploy our services across the entire globe.

Contact Us



1(888) 542-8339

111 New Montgomery, San Francisco, CA 94105