Commonly asked questions about NinjaRMM

NinjaRMM was founded in 2013 to simplify the complex workday of managed service providers and IT professionals with a modern, easy-to-use, and powerful remote monitoring and management platform. Headquartered in Silicon Valley, with a global presence, NinjaRMM has just surpassed 200 employees and we continue to grow at a rapid rate. We remain one of the fastest-growing SaaS companies in the MSP software space.

NinjaRMM allows IT teams to monitor and manage endpoints via a lightweight agent application on the device. The agent transmits data from the device back to Ninja for analysis and from Ninja to the device for execution.

NinjaRMM provides IT management software that combines powerful monitoring, management, patching, backup, and automation functionality with a fast, modern UI that drives technician efficiency and improves IT service delivery.

NinjaRMM allows you to monitor and manage Windows, Mac, Linux, and VMWare endpoints along with SNMP devices and your cloud infrastructure.

Yes, we curate a significant number of single-pane integrations. You can find a list of those integrations here. We also offer a robust API you can use to integrate with other products not directly supported by Ninja.

No, NinjaRMM is a 100% cloud-based solution. We do not offer an on-premises option.

Yes! Our roadmap is available to all our customers via the Ninja Dojo. You’ll need an account to view the roadmap. Our roadmap shows the features we’re working on, what’s up next, and what is under considerations. We allow partners to participate in the prioritization process via the roadmap.

NinjaRMM implements security controls that regulate authentication, authorization, and access which prevents malicious acts. These controls include a password policy, enforced multi-factor authentication, restricted access to source code, restricted access to cloud environments, restricted access to production services and environments, encryption of data in transit and at rest, and logging, monitoring, and auditing of access activity. Ninja aligns with or exceeds the security guidelines associated with:

• PCI DSS
• HIPAA
• GDPR

Ninja monitors the health and productivity of an endpoint, secures and updates computers, enables IT to remotely support users, helps IT keep track of company assets, and automatically remediates common IT issues. Ninja does not monitor user productivity or behavior, monitor browsing behavior, see or share user passwords, or track your location.

NinjaRMM implements security controls that regulate authentication, authorization, and access which prevents malicious acts. By using the combined principles and guidelines of the NIST and DFARS frameworks NinjaRMM’s security and compliance controls meet or exceed the individual requirements of HIPAA, PCI-DSS, GDPR, CCPA, and other security regulations.

NinjaRMM implements security controls that regulate authentication, authorization, and access which prevents malicious acts. By using the combined principles and guidelines of the NIST and DFARS frameworks NinjaRMM’s security and compliance controls meet or exceed the individual requirements of HIPAA, PCI-DSS, GDPR, CCPA, and other security regulations.

NinjaRMM implements security controls that regulate authentication, authorization, and access which prevents malicious acts. By using the combined principles and guidelines of the NIST and DFARS frameworks NinjaRMM’s security and compliance controls meet or exceed the individual requirements of HIPAA, PCI-DSS, GDPR, CCPA, and other security regulations. Ninja is not FedRAMP certified.

NinjaRMM is used by over 5000 managed service providers, SMBs and mid-market companies globally.

NinjaRMM is founder owned and controlled.