Note: The following is an excerpt from The Break/Fix to Managed Services Transition Kit, which includes a 4-step action plan making the switch to managed services along with bonus templates and tools you can use to get started right away.
There’s no single right way to make the leap to offering managed IT services. Whether you’re starting a new company or transitioning from a break/fix model, there are many different paths you can take to become profitable and achieve success.
No matter which path you choose, however, one of the first big decisions you’ll need to make is what your services package will actually include. Read more
https://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svg00Jonathan Crowehttps://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svgJonathan Crowe2019-05-29 14:16:272019-05-29 14:16:27What to Include in Your Managed Services Offering to Land the Right Customers
Note: The following is an excerpt from The Break/Fix to Managed Services Transition Kit, which includes a 4-step action plan making the switch to managed services along with bonus templates and tools you can use to get started right away.
The benefits of providing managed IT services have been fairly well-established. So have the drawbacks of offering break/fix support. But that doesn’t mean making a complete transition to managed services is an easy process, or that it’s something that typically happens overnight.
Every MSP’s path is different, and there can often be multiple pit stops along the way. Much depends on your clients, of course — their demographics, the nature of their IT environments, their specific needs, their receptiveness to change, etc. — but the following represent some of the most common tracks.Read more
https://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svg00Jonathan Crowehttps://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svgJonathan Crowe2019-05-20 19:06:442019-05-20 19:06:44How to Transition from Break/Fix to Managed Services: Which Path is Best For You?
With exploitation “highly likely,” Microsoft is urging Windows users to patch now, and has even issued fixes for out-of-support versions including Windows 2003 and Windows XP.
https://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svg00Jonathan Crowehttps://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svgJonathan Crowe2019-05-15 15:47:502019-05-15 18:23:22Alert: Wormable Flaw in Remote Desktop Services Could Result in New WannaCry-Like Outbreak
Note: The following is an excerpt from The Break/Fix to Managed Services Transition Kit, which includes a 4-step action plan making the switch to managed services along with bonus templates and tools you can use to get started right away.
What’s the difference between break/fix support and managed services?
With break/fix support, IT services are provided as requested, typically by a technician who resolves issues on-site. The client is billed for time and materials. This approach is also referred to as fee-for-service.
With managed services, the provider offers more holistic IT support — terms and conditions of which are detailed in a service level agreement (SLA). This typically includes proactive monitoring and maintenance done remotely with the goal of addressing issues before they become client-facing problems and system failures. Read more
https://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svg00Jonathan Crowehttps://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svgJonathan Crowe2019-05-13 15:40:032019-06-07 13:55:59Break/Fix vs. Managed Services: What's the Difference and Which is the Best Model For You?
When we started NinjaRMM in 2013 we set out to do things differently. We believed nearly everything about RMM software — from the way it was built to the way it looked to the way it was sold — could and should be improved.
This post is the second in a series we’re calling “The NinjaRMM Difference,” where I explain our approaches behind everything from sales and pricing to product development and support. If you haven’t read the first post in the series on sales tactics, you can check it out here.
In this post, I’d like to provide some insight into a topic many folks understandably have questions about: pricing. Read more
https://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svg00Sal Sferlazzahttps://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svgSal Sferlazza2019-05-02 15:51:442019-05-02 15:51:44The NinjaRMM Difference: How Pricing Works
There’s plenty of best practice guides written to help MSPs grow their businesses, but there’s nothing quite like hearing firsthand advice from peers.
That’s why we’ve launched “MSP Success Stories,” a new series highlighting MSPs who have built multimillion-dollar businesses and who are graciously open to sharing the crucial lessons they learned along the way.
Earlier this month, we kicked off the series by talking with Aaron Underhill, the COO and a Managing Member of Dedicated IT, a managed services provider based out of Palm Beach Gardens, Florida. Aaron explained how the company has been able to grow its revenue 10x in five years, currently hitting $6 million in ARR. Read more
https://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svg00Jonathan Crowehttps://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svgJonathan Crowe2019-04-24 14:44:402019-07-15 15:32:33Building a $6 Million Managed Services Provider Business: 5 More Things I Wish I'd Known Starting Out
When we started NinjaRMM in 2013 we set out to do things differently. We believed nearly everything about RMM software — from the way it was built to the way it looked to the way it was sold — could and should be improved.
That meant developing a platform that wasn’t just powerful, but also easy to use. One that didn’t require days and weeks of training. That didn’t force MSPs to have an additional employee on payroll entirely dedicated to managing it. To us, that just didn’t make good business sense, and it ran counter to the purpose of a RMM tool in the first place — to simplify a MSP’s workday, not over-complicate it.
The changes we knew we wanted to make in the RMM space weren’t just confined to building a better product, though. We also knew we had a chance to break from the pack by selling NinjaRMM the way we prefer to be sold to, and by providing the type of support and overall customer experience we prefer to receive.
With that in mind, we decided from the earliest days of the company that there are three things we would not accept as the status quo. Read more
Here we are — less than nine months away from Microsoft officially ending support for Windows 7 and Windows Server 2008. The big day is January 14, 2020, and it will be here before we know it.
So, how is migration going? Are the majority of MSPs and their clients ahead of the game, or playing from behind?
What’s at stake when it comes to EOL, anyhow, and how can MSPs maximize this opportunity to secure additional commitments, streamline their operations, and boost their revenue? Read more
https://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svg00Jonathan Crowehttps://www.ninjarmm.com/wp-content/uploads/2018/09/Logo_header.svgJonathan Crowe2019-04-18 15:43:092019-04-18 15:43:09MSPs: Two Ways to Take Full Advantage of Windows 7 EOL Migration
During any given week, there’s no lack of exciting things happening at Ninja. As the company continues to rapidly grow, I want to help provide visibility into all aspects of that growth, especially now that contributions are coming from colleagues located all over the world. Read more
