MSP Blog – IT Management Articles,
News & Resources by NinjaRMM

In recent weeks there have been numerous reported incidents of attackers compromising MSPs and weaponizing their internal management tools to deploy ransomware across their customer base.

These attacks are obviously alarming, and helping our MSP partners mitigate this threat has become priority #1. Our team is working around the clock to implement a variety of additional security enhancements, including the following: Read more

Over the course of 2019, MSPs have increasingly come under attack.

Ransomware criminals, in particular, have singled out MSPs and their customers as prime extortion targets, and they’ve adopted a new tactic that creates a nightmare scenario.

Rather than simply encrypt the MSP’s systems, attackers are using compromised MSP employee accounts to hijack the MSP’s software tools and use them to deploy ransomware to all of the MSP’s customers at once. Read more

The security industry isn’t exactly known for its transparency and crystal-clear messaging. It’s a crowded and competitive market, packed with vendors feeling the pressure to differentiate themselves and keep up with competitors. These days, there’s a tendency to claim multilayered or “all-in-one” protection, but what exactly that consists of varies, and comparing offerings can be confusing.

It also doesn’t help that security terminology reads like alphabet soup.

One of the acronyms we’re seeing thrown around a lot lately is EDR, short for endpoint detection & response. Nearly every security vendor is now saying they offer some form of EDR, so let’s define what it is and explain what it does in relation to other products in your security stack. Read more

What is RMM software?

RMM is short for remote monitoring and management. As the name implies, RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption. Read more

Meet an MSP who was willing to turn his back on 25% of his revenue by saying goodbye to his worst clients. His only regret is he didn’t do it sooner.

Ivan was tense. He was about to have an uncomfortable conversation with one of his oldest and most problematic customers. The topic of discussion was all too familiar — there was another disagreement about payment that needed sorting out. But this time Ivan had documentation on his side. A signed agreement that the customer would pay a call-out charge for his next job.

Thanks to that document, the conversation could really be stripped down to one extremely clear, if potentially awkward, question: Would the customer follow through on what he agreed to do in writing, or would he not? Read more