MSP Blog - IT Management Articles, News & Resources by NinjaRMM

Jonathan Crowe

June 22, 2020 Tools

MSP Bento: Week of 6/22/20 — M365 vs O365 Licensing Chart, Remote QBR Tips, and More

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MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to start getting it in your inbox? Sign up here.

Hope you had a good weekend, and (if you celebrated) a great Father's Day. Before we dive into this week's resources, I have another small favor to ask... we're in the process of developing a new series on MSP sales and marketing (what works & what doesn't), but before we get too ahead of ourselves, I'd love to get input from you first! Can you help me by answering 3 quick questions?

Thank you very much in advance! Now, on to this week's list.
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June 22, 2020/by

Jonathan Crowe

June 17, 2020 Tools

MSP Bento — Week of 6/15/20: Microsoft Teams Reports, SOP Templates, and More

MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to start getting it in your inbox? Sign up here.

Happy Monday! First off, I wanted to say a big "thank you" to everyone who responded to last week's request for feedback. Not only did a bunch of folks pass along encouraging words, I also received some terrific actionable suggestions for making these emails even better (which I'm absolutely going to start putting to use).

Before we dive into this week's resources I also have a great event to tell you about scheduled for Thursday (June 18) at 1pm ET | 5pm GMT.

We're teaming up with OITVOIP CEO Ray Orsini to host an interactive brainstorming session designed to help us all generate new sales prospecting ideas now that the majority of in-person events are canceled or going virtual. The person who brings the most upvoted idea will walk away with a $50 Amazon gift card, so bring your ideas and see you there!

June 17, 2020/by

Kodie Dower

June 10, 2020 Company, Product

NinjaRMM 4.6: Enhanced Automation, New APIs, Support for Spanish and more

With our remote work reality in full swing thanks to the coronavirus, we’ve seen a massive increase in the number of end-users added to Ninja, which can be seen as a proxy for new remote workers. With businesses looking for every advantage possible in these times, our second feature release of the year delivers updates that will keep you and your organization efficient, secure and prepared for whatever comes your way.

Let’s dive into NinjaRMM 4.6 and examine some of the most impactful feature updates coming to users. Read more

June 10, 2020/by

Jonathan Crowe

June 10, 2020 Tools

MSP Bento: Week of 6/8/20 — Securing Exchange with PowerShell, Maintenance Checklist, and More

MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to start getting it in your inbox? Sign up here.

Hope the new week is off to a great start for you. No long preamble from me this week — just on to the good stuff! Read more

June 10, 2020/by

Jonathan Crowe

June 2, 2020 Tools

MSP Bento: Week of 6/1/20 — M365 Security Assessment, IT Audit Sales Tool, and More

MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to start getting it in your inbox? Sign up here.

Many of us may be finding it difficult to focus on work today. If you're like me, larger events may be putting the individual items on your to-do lists into perspective. But when you work in IT people rely on you, and that means your work matters.

You may not get to see the impact of that firsthand every day, but when you do, it makes it all worthwhile. This week, in addition to sharing tips and tools, I wanted to share an example that proves that point. It also shows how much people can need and appreciate having someone like you to support them right now.

June 2, 2020/by

Kodie Dower

June 1, 2020 Case Study

Keeping a Senior Care Facility Connected During COVID-19

senior care it support during covid-19

Photo by Retha Ferguson

At the center of the coronavirus outbreak in the U.S., Long Island, NY-based TechRunner IT has helped senior care facility staff and residents stay connected when it matters most.

If you talked with a random selection of business owners about IT infrastructure six months ago, many may have admitted it wasn’t the top thing on their mind. Fast-forward to today and obviously things have changed. With widespread restrictions designed to limit the spread of COVID-19 requiring many employees to work remotely and businesses to radically adapt overnight, IT infrastructure has played a pivotal role in keeping many operations afloat.

Whether businesses were lucky enough to have the right infrastructure in place before the pandemic can largely depend on whether they had someone like Dan Komis advocating for it. Read more

June 1, 2020/by

Jonathan Crowe

May 27, 2020 Tools

MSP Bento: Week of 5/27/20 — Sample MSA, Cash Runway Calculator, and More

MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to start getting it in your inbox? Sign up here.

Hope you've managed to take a breather lately. I took advantage of the holiday weekend to decompress and realized that, like many folks, I've been more or less running full speed since early March. I think a lot of us (vendors, clients, MSPs) have reached a point where we feel the need to pull up out of the dead sprint we've been maintaining and shift back to a more sustainable and strategic mindset.

Enough with the "one day at a time / just make it work for now" phase. This week's resources will help get you thinking and planning long term again.

May 27, 2020/by

Kodie Dower

May 27, 2020 Posts

Enter the Battle Station Royale and You Could Win the Ultimate Home Battle Station Package

We know these are tough and unusual times and many people are finding themselves working from home for the first time. To make the transition to remote work or social distancing more bearable, we’ve launched a Battle Station Royale sweepstakes to award a few lucky winners with all new home battle station gear.

May 27, 2020/by

Peter Bretton

May 19, 2020 Product

4 Ways to Remotely Uninstall Software (and Keep it Uninstalled with Automation)

rmm use cases tips animated

Whether you have standard bloatware you remove from end-user machines during onboarding, you want to blacklist applications due to security concerns, or you just need to uninstall an application across an entire organization, NinjaRMM can help you make the process fast and easy. Read more

May 19, 2020/by

Jonathan Crowe

May 18, 2020 Tools

MSP Bento: Week of 5/18/20 — Built-in Windows 10 Packet Sniffer, WFH Schedule Options, and More

MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to start getting it in your inbox? Sign up here.

More businesses are reopening or inching closer to it, but for the majority, the consensus seems to be that it's going to be a far cry from "business as usual" for quite some time. Many are still trying to determine what their "new normal" is going to look like, and maybe you've been playing an important role in that conversation for your clients.

Last week, I had a chance to participate in a great virtual conference for MSPs hosted by SmileBack called "Remote Connect." I moderated a fireside chat with former MSP and current MSP consultant Richard Tubb.

Richard always has smart things to say (check out his podcast for examples), and he made one particular point that really stuck with me.

He said that many MSPs are currently enjoying more client buy-in than ever thanks to the WFH preparedness they advocated and/or the quick transition they enabled. BUT, unfortunately, most client memories are short. It's imperative for MSPs to make use of that goodwill capital now. Because every day that passes it dissolves a little more. Read more

May 18, 2020/by

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