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Jonathan Crowe      

Wrapping up 2020 with a look back at the topics readers flocked to most during a year like no other.

Saying that the past 12 months have been a wild ride is an understatement. However, when it comes to the types of topics and information we saw MSPs seeking out, at a high level, there was a lot of consistency from previous years.

Against the backdrop of Covid, the tectonic shift to WFH, the U.S. election, and more, for MSPs at least, the same primary challenges, themes, and focus areas remained largely unchanged. Readers of our blog came looking for posts that could help them:

  • Stay up-to-date on security
  • Improve their sales and marketing
  • Make their day-to-day jobs easier and more efficient

As we head into the new year, we're proud and thankful for the attention and feedback the blog has received, and we're excited for some big plans we have in store. We'll be keeping our ears to the ground and are dedicated to posting the most relevant and actionable posts you'll find anywhere. We can't do that without feedback from readers, so thank you to everyone who has taken the extra step to reach out with questions, comments, and requests!

With that, let's dive into our most popular blog posts of the year.

 

#10: The Complete MSP Marketing Guide to Advertising on Facebook, LinkedIn, YouTube, and Instagram

MSP-marketing-facebook-linkedin-advertising-guide

By Tina Lei, NinjaRMM Director of Digital Marketing

Wondering if advertising your MSP on Facebook, LinkedIn, YouTube, or even Instagram is worth it? This guide will walk you through everything you need to consider, and get you ready to launch successful campaigns.

 

#9: Top 5 MSP Strategies for Using Your QBR as a Sales Tool

MSP quarterly business review strategy

By Alex Farling, founder of LifeCycle Insights

In this guest post, Lifecycle Insights founder and Chief Customer Experience Officer Alex Farling explains the untapped potential of using quarterly business reviews (QBRs) to close deals and drive new business.

 

#8: MSP Cybersecurity Checklist: Practical Steps for Securing Your MSP Business from Ransomware and Other Threats

msp cyber security checklist

By Jonathan Crowe, NinjaRMM Director of Content and Community

Get a practical cybersecurity checklist for protecting your MSP business from ransomware and other threats, complete with links to how-tos and walkthroughs (updated for 2020).

 

#7: What Should You Be Monitoring with Your RMM? 28 Recommendations

remote monitoring and alerting checklist

By Peter Bretton, NinjaRMM Director of Product Marketing

Wondering what you should be monitoring with your RMM? This remote monitoring checklist will give you 28 recommendations to implement.

 

#6: The MSP Oscars: Nominees for the Best MSP Marketing Videos

MSP Video Oscars

By the NinjaRMM marketing team

See our nominees for MSPs who are winning hearts, minds, and deals with truly award-winning video marketing then find out who our readers picked to take home the MSP Oscar gold.

 

#5: Must-Know Ransomware Statistics and Attack Trends 2020

ransomware-statistics-2020

By Jonathan Crowe, NinjaRMM Director of Content and Community

From massive increases in ransom amounts to big shifts in attack models, these statistics reveal the major new trends in ransomware. Note: And for even more up-to-date stats, see Coveware's Quarterly Ransomware Reports.

 

#4: The Ninja Guide to MSP Software: A List of the Highest-Rated Tools

Best MSP Software Guide

By Jonathan Crowe, NinjaRMM Director of Content and Community

From RMMs to documentation software, what solutions are MSPs relying on most to power their businesses and provide exceptional services? To find out, we pulled ratings from G2 and Capterra for 90+ products across 12 different software categories. The result is this guide full of comparison charts, highlighting how individual products stack up against one another in terms of overall satisfaction, usability, and quality of support.

 

#3: The 2020 Guide to Managed Services Agreements for Managed IT Services Providers

what to include in managed services agreement

By NinjaRMM Channel Chief Advisor Tom Watson

Want to know what terms and conditions to include in your managed services agreement? This post shares sample clauses plus do's and don'ts.

 

#2: How to Remotely Manage BitLocker Disk Encryption Using PowerShell and NinjaRMM

Tricks of the Trade

By Peter Bretton, NinjaRMM Director of Product Marketing

Still manually managing BitLocker disk encryption? Use NinjaRMM and PowerShell to automate encryption and collect and storing recovery keys.

 

#1: Tearing Down the 10 Best MSP Websites of 2019

msp website examples

We see a lot of MSP websites. Here are the ten that impressed us most with their engaging layouts, compelling copy, high-quality imagery, and stories that convert.

That's a wrap — see you in 2021!

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5 Bite-Sized Ways to Improve Your Business Every Week

Join fellow growth-minded MSPs and feed your business with new tips and tutorials delivered straight to your inbox.