Jonathan Crowe

MSP Bento: Week of 4/20/20 – Large MSP Ransomware Attack, Office 365 Email Security, and More

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MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to start getting it in your inbox? Sign up here.

 

On Saturday, news broke that Cognizant, one of the world's largest IT consulting firms and MSPs, is grappling with a ransomware attack that has been triggering service disruptions for some of the company's clients.

Details are limited, but it's an unfortunate reminder that attackers aren't suspending operations during this crisis, and MSPs are still considered a high-value target.

With that in mind, this week we're sharing two important security resources along with an invitation to join us for a major security-focused virtual event.

Or, if you're looking for something that can help you improve your sales and marketing, we've got a couple of things to share on that front, too. Read more

Jonathan Crowe

MSP Bento: Week of 4/13/20 – Client Discount Requests, Zero Trust Security Explained, and More

msp bento

MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to start getting it in your inbox? Sign up here.

 

Through the conversations we've been having, it's clear there's a lot of stress and pain out there, but also a lot of opportunities resulting in wins and goodwill.

We've heard stories of MSPs receiving tearful thank-you's from clients, of hold-outs finally seeing the light and converting to managed services contracts, of owners finding ways to show their techs how much they're appreciated.

In short, it's obviously a challenging time, but it's also inspiring knowing so many of you are playing such an integral role in keeping people going.

Scott Galloway recently said, "The terrible thing about crises is they always happen. The wonderful thing is they always end."

Here's to being one week closer, and to capturing the opportunities to do more than just struggle through. Read more

Jonathan Crowe

MSP Bento: Week of 4/6/20 – Gearing Up for a Down Economy

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MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to start getting it in your inbox? Sign up here.

 

A new week in the "new normal" — how are you holding up? The answers we've been getting from other MSPs seem to vary considerably based on location (how long you've been under lockdown) and their client demographics (dental: bad; construction: doing okay).

That said, there does seem to be a general sense that things are shifting from Phase 1 (the initial scramble to enable remote work) to Phase 2 (adjusting to the new state of things and gearing up for a marathon, not a sprint). This new stage involves dealing with more uncertainty, but it can present new opportunities, too. Read more

Jonathan Crowe

MSP Bento: Week of 3/30/20 – COVID-19 Financial Aid, VPN Deployment Tools, and More

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MSP Bento is our weekly collection of practical, bite-sized tips, tools, and tutorials. Want to get it in your inbox? Sign up here.

One thing we're hearing from MSPs is that many fortunately aren't dealing with a tsunami of clients canceling (yet).

Some (particularly those who specialize in hard-hit verticals like hospitality) unfortunately are seeing that, but for the majority, the toughest thing to manage with this crisis so far has been all the uncertainty. Read more

Jonathan Crowe
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MSP Bento: Week of 3/9/20 - Coronavirus Scams, Remote Work Tools, and More

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Q: What's MSP Bento?
A: A collection of practical, bite-sized tips, tools, and tutorials we share every week. Sign up here.

 

With COVID-19 obviously top-of-mind for everyone, are you seeing any effects on your business? Trade shows or other events canceled? Clients having more employees work from home?

Whatever the case, here's to being a steady hand at the wheel for everyone you support, and here are this week's five things that can make that job easier.

Read more

Peter Bretton

Helping Companies Transition to a Remote Workforce: The Top 5 Pain Points MSPs Can Address

remote workforce transition messaging

From remotely deploying software to securing endpoints, here's how MSPs can position themselves as invaluable resources as more and more workforces navigate the transition to working from home.

Think of the current state of things from an IT leader's perspective: Everyone at your company suddenly needs remote working capabilities, and it's your responsibility to make that happen. Your solution needs to be fast and convenient. But also secure. It can’t cost a boatload. And it needs to happen yesterday.

As an MSP, you're in a unique position to share some good news here — the situation isn't as impossible as it might seem. Read more

Team Ninja

What is RMM Software? A Modern Definition Plus Evaluation Criteria for 2020

What is RMM software?

RMM is short for remote monitoring and management. As the name implies, RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption. Read more