Peter Bretton
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What Should You Be Monitoring with Your RMM? 28 Recommendations

remote monitoring and alerting checklist

As an MSP, monitoring and alerting are central to the services you provide. Good monitoring practices enable you to proactively identify issues, resolve them faster, and be more effective. Better monitoring can also play a key role in generating additional revenue and keeping your clients more satisfied.

The challenge is knowing what to monitor for, what requires an alert, which issues can be automatically resolved, and which need a personal touch. That knowledge can take years to develop, and even then the best teams can still struggle with reducing alert fatigue and ticket noise across client devices.

To help those just getting started condense that ramp-up time and narrow their focus, we’ve put together this list of ideas for 25+ conditions to monitor. These recommendations are based on suggestions from our partners and from NinjaRMM’s experience helping MSPs build effective, actionable monitoring. Read more

Jonathan Crowe

MSP Bento: Week of 7/13/20 — Critical Windows DNS Vulnerability, Keys to Co-Managed IT, and More

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On Tuesday, news broke that Microsoft included a fix for a critical remote code execution vulnerability that affects Windows DNS servers in its July 2020 updates. The vulnerability appears to be as bad as it gets, receiving a 10/10 severity score on the CVSS scale.

That means one thing you'll definitely want to do this week is patch as quickly as possible or apply a workaround mitigation described here.

You'll likely be hearing a lot about this one over the next few days, but don't panic or obsess. Patch when you can.

Ok, on to this week's tools and tips. Read more

Jonathan Crowe

MSP Bento: Week of 7/6/20 — Scaling Past $1M ARR, Client Breach Notification, and More

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Happy July! The first half of 2020 is officially in the books, and, this year, simply getting to the back nine feels like an accomplishment.

Hopefully you've recently found time to step back and take a breath, or you'll get the chance soon. This halfway point may be a good time to take stock of the plans and goals you set out with at the beginning of the year, have a nice laugh, and adjust course to finish the year out as strong as possible.

If you're looking to make up for lost time and get your sales efforts back on track we've got a great event to check out this Thursday, July 9 at 1pm ET | 5pm GMT.

We're going to be talking all about How to Nurture and Convert Your Sales Leads, with plenty of hard data, awesome examples, and interactive discussion. Come be part of the conversation or just listen in!

Here are this week's tools and tips. Read more

Jonathan Crowe

MSP Bento: Week of 6/29/20 — Stats on COVID's MSP Impact, TikTok Security Concerns, and More

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It's another week with some encouraging signs of economic recovery on one hand, but troubling spikes of new COVID-19 cases on the other. We hope things are okay where you are, that business is good, but — more importantly — that you and your loved ones are safe and healthy.

Anecdotally, the sense we're getting from many of our MSP partners is that they're feeling much more optimistic than they were a couple of months ago. The situation has changed enough to where their primary focus is veering back to sales and growth, and that's extremely encouraging to see.

If you're in that boat, or hopefully steering in that direction, we've got two upcoming events for you to check out. Read more

Jonathan Crowe

MSP Bento: Week of 6/22/20 — M365 vs O365 Licensing Chart, Remote QBR Tips, and More

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Hope you had a good weekend, and (if you celebrated) a great Father's Day. Before we dive into this week's resources, I have another small favor to ask... we're in the process of developing a new series on MSP sales and marketing (what works & what doesn't), but before we get too ahead of ourselves, I'd love to get input from you first! Can you help me by answering 3 quick questions?

Thank you very much in advance! Now, on to this week's list.
Read more

Jonathan Crowe

MSP Bento — Week of 6/15/20: Microsoft Teams Reports, SOP Templates, and More

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Happy Monday! First off, I wanted to say a big "thank you" to everyone who responded to last week's request for feedback. Not only did a bunch of folks pass along encouraging words, I also received some terrific actionable suggestions for making these emails even better (which I'm absolutely going to start putting to use).
Before we dive into this week's resources I also have a great event to tell you about scheduled for Thursday (June 18) at 1pm ET | 5pm GMT.
msp sales prospecting ideas
We're teaming up with OITVOIP CEO Ray Orsini to host an interactive brainstorming session designed to help us all generate new sales prospecting ideas now that the majority of in-person events are canceled or going virtual. The person who brings the most upvoted idea will walk away with a $50 Amazon gift card, so bring your ideas and see you there!

Read more

Jonathan Crowe

MSP Bento: Week of 6/8/20 — Securing Exchange with PowerShell, Maintenance Checklist, and More

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Hope the new week is off to a great start for you. No long preamble from me this week — just on to the good stuff! Read more

Jonathan Crowe

MSP Bento: Week of 6/1/20 — M365 Security Assessment, IT Audit Sales Tool, and More

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Many of us may be finding it difficult to focus on work today. If you're like me, larger events may be putting the individual items on your to-do lists into perspective. But when you work in IT people rely on you, and that means your work matters.

You may not get to see the impact of that firsthand every day, but when you do, it makes it all worthwhile. This week, in addition to sharing tips and tools, I wanted to share an example that proves that point. It also shows how much people can need and appreciate having someone like you to support them right now.

Read more

Jonathan Crowe

MSP Bento: Week of 5/27/20 — Sample MSA, Cash Runway Calculator, and More

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Hope you've managed to take a breather lately. I took advantage of the holiday weekend to decompress and realized that, like many folks, I've been more or less running full speed since early March. I think a lot of us (vendors, clients, MSPs) have reached a point where we feel the need to pull up out of the dead sprint we've been maintaining and shift back to a more sustainable and strategic mindset.

Enough with the "one day at a time / just make it work for now" phase. This week's resources will help get you thinking and planning long term again.

Read more

Jonathan Crowe

MSP Bento: Week of 5/18/20 — Built-in Windows 10 Packet Sniffer, WFH Schedule Options, and More

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More businesses are reopening or inching closer to it, but for the majority, the consensus seems to be that it's going to be a far cry from "business as usual" for quite some time. Many are still trying to determine what their "new normal" is going to look like, and maybe you've been playing an important role in that conversation for your clients.

Last week, I had a chance to participate in a great virtual conference for MSPs hosted by SmileBack called "Remote Connect." I moderated a fireside chat with former MSP and current MSP consultant Richard Tubb.

Richard always has smart things to say (check out his podcast for examples), and he made one particular point that really stuck with me.

He said that many MSPs are currently enjoying more client buy-in than ever thanks to the WFH preparedness they advocated and/or the quick transition they enabled. BUT, unfortunately, most client memories are short. It's imperative for MSPs to make use of that goodwill capital now. Because every day that passes it dissolves a little more. Read more

Jonathan Crowe

MSP Bento: Week of 5/11/20 — Securing Microsoft Teams, Maze Ransomware IoCs, and More

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Hope you had a good weekend. We're fresh off our MSP Security Summit, which was a big success. Over 1,100 registered for the event, and if you missed it we'll be offering on-demand recordings from it soon.

In the meantime, it also gave me a bunch of great resources that I'll be sprinkling into these emails over the next few weeks alongside the standard mix of tips, tactics, and tools. Read more

Jonathan Crowe

MSP Bento: Week of 4/27/20 – O365 Automation, 100 Azure tips, New Marketing Ideas, and More

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If you needed any additional proof that a real, live human is behind these emails this week I dropped the ball and am getting this out way later than usual. I'm sorry for the delay, but hope you'll still get use out of the resources below.

If you're curious what's been keeping me busy check out our upcoming MSP Security Summit scheduled for next Thursday, May 7. It's shaped up to be a great event and much bigger than we originally anticipated. Hope to see you there! Read more

Jonathan Crowe

MSP Bento: Week of 4/20/20 – Large MSP Ransomware Attack, Office 365 Email Security, and More

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On Saturday, news broke that Cognizant, one of the world's largest IT consulting firms and MSPs, is grappling with a ransomware attack that has been triggering service disruptions for some of the company's clients.

Details are limited, but it's an unfortunate reminder that attackers aren't suspending operations during this crisis, and MSPs are still considered a high-value target.

With that in mind, this week we're sharing two important security resources along with an invitation to join us for a major security-focused virtual event.

Or, if you're looking for something that can help you improve your sales and marketing, we've got a couple of things to share on that front, too. Read more

Jonathan Crowe

MSP Bento: Week of 4/13/20 – Client Discount Requests, Zero Trust Security Explained, and More

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Through the conversations we've been having, it's clear there's a lot of stress and pain out there, but also a lot of opportunities resulting in wins and goodwill.

We've heard stories of MSPs receiving tearful thank-you's from clients, of hold-outs finally seeing the light and converting to managed services contracts, of owners finding ways to show their techs how much they're appreciated.

In short, it's obviously a challenging time, but it's also inspiring knowing so many of you are playing such an integral role in keeping people going.

Scott Galloway recently said, "The terrible thing about crises is they always happen. The wonderful thing is they always end."

Here's to being one week closer, and to capturing the opportunities to do more than just struggle through. Read more

Jonathan Crowe

MSP Bento: Week of 4/6/20 – Gearing Up for a Down Economy

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A new week in the "new normal" — how are you holding up? The answers we've been getting from other MSPs seem to vary considerably based on location (how long you've been under lockdown) and their client demographics (dental: bad; construction: doing okay).

That said, there does seem to be a general sense that things are shifting from Phase 1 (the initial scramble to enable remote work) to Phase 2 (adjusting to the new state of things and gearing up for a marathon, not a sprint). This new stage involves dealing with more uncertainty, but it can present new opportunities, too. Read more

Jonathan Crowe

MSP Bento: Week of 3/30/20 – COVID-19 Financial Aid, VPN Deployment Tools, and More

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One thing we're hearing from MSPs is that many fortunately aren't dealing with a tsunami of clients canceling (yet).

Some (particularly those who specialize in hard-hit verticals like hospitality) unfortunately are seeing that, but for the majority, the toughest thing to manage with this crisis so far has been all the uncertainty. Read more

Jonathan Crowe
,

MSP Bento: Week of 3/9/20 - Coronavirus Scams, Remote Work Tools, and More

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With COVID-19 obviously top-of-mind for everyone, are you seeing any effects on your business? Trade shows or other events canceled? Clients having more employees work from home?

Whatever the case, here's to being a steady hand at the wheel for everyone you support, and here are this week's five things that can make that job easier.

Read more

Peter Bretton

Helping Companies Transition to a Remote Workforce: The Top 5 Pain Points MSPs Can Address

remote workforce transition messaging

From remotely deploying software to securing endpoints, here's how MSPs can position themselves as invaluable resources as more and more workforces navigate the transition to working from home.

Think of the current state of things from an IT leader's perspective: Everyone at your company suddenly needs remote working capabilities, and it's your responsibility to make that happen. Your solution needs to be fast and convenient. But also secure. It can’t cost a boatload. And it needs to happen yesterday.

As an MSP, you're in a unique position to share some good news here — the situation isn't as impossible as it might seem. Read more

Jonathan Crowe

What is RMM Software? A Modern Definition Plus Evaluation Criteria for 2019

What is RMM software?

RMM is short for remote monitoring and management. As the name implies, RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption. Read more