Peter Bretton
Peter Bretton

New Feature Update: Introducing BitLocker Drive Encryption in NinjaRMM

ninjarmm new feature update 2

We're constantly adding new features and improvements to NinjaRMM based on feedback from our partners. The following is just one of several key feature updates included in Ninja's recent 5.0 release. 

Due to the inherent risk unencrypted disks pose to clients, full disk encryption management is a critical data protection service many MSPs offer to help clients minimize risk. Clients working in heavily regulated industries or those collecting personally identifiable information, financial information, or health data may be legally required to encrypt their drives. Loss of this type of data may lead to significant financial and/or business damage and harm to company reputation.

By highlighting both the inherent value of the data a client stands to lose and the potential cost of data loss, compliance challenge, or theft, MSPs can effectively position disk encryption as a managed service to clients. Read more

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Peter Bretton
Peter Bretton

New Feature Update: Introducing Maintenance Mode for NinjaRMM

ninjarmm new feature update 2

We're constantly adding new features and improvements to NinjaRMM based on feedback from our partners. The following is just one several key feature updates included in Ninja's recent 5.0 release.

You always want all your devices under management to be monitored, but you also want to avoid erroneous alerts and unnecessary tickets. If you’re planning maintenance that might kick off alerts or automations and want to avoid extra work for your team, you can now switch a device or set of devices into maintenance mode. Read more

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Kodie Dower
Kodie Dower
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NinjaRMM Platform Update 5.0: New Support For Linux And Granular Activities Dashboard Headline Feature-Packed Release

ninjarmm 5.0 promo header update

In the latest NinjaRMM platform update, the company delivers on its mission towards building a unified platform for all MSPs. The latest update builds upon the highest rated RMM’s success by introducing new OS management capabilities, popular integrations, and many of our most requested features. With these changes, NinjaRMM is becoming the clear choice for MSPs looking for an easy, modern endpoint management tool.

Read more

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Peter Bretton
Peter Bretton
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What Should You Be Monitoring with Your RMM? 28 Recommendations

remote monitoring and alerting checklist

As an MSP, monitoring and alerting are central to the services you provide. Good monitoring practices enable you to proactively identify issues, resolve them faster, and be more effective. Better monitoring can also play a key role in generating additional revenue and keeping your clients more satisfied.

The challenge is knowing what to monitor for, what requires an alert, which issues can be automatically resolved, and which need a personal touch. That knowledge can take years to develop, and even then the best teams can still struggle with reducing alert fatigue and ticket noise across client devices.

To help those just getting started condense that ramp-up time and narrow their focus, we’ve put together this list of ideas for 25+ conditions to monitor. These recommendations are based on suggestions from our partners and from NinjaRMM’s experience helping MSPs build effective, actionable monitoring. Read more

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Sal Sferlazza
Sal Sferlazza

Introducing Ninja Data Protection

ninja data protection backup

Today, we’re excited to announce a major new product release that is going to significantly improve day-to-day management and workflows for our customers.

With Ninja Data Protection, we are delivering a cloud-based file and folder backup solution, built from the ground up to be fast, reliable, secure, and fully integrated with our flagship RMM platform.  Read more

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Peter Bretton
Peter Bretton

How to Remotely Manage BitLocker Disk Encryption Using PowerShell and NinjaRMM

rmm use cases tips animated

NinjaRMM’s 4.6 release included a significant improvement to our automation — the introduction of script output monitoring. This new feature allows our partners to monitor the output of scripts and create alerts, notifications, and tickets based on that output. It also provides the capability to trigger automations based on those same script outputs.

One example of how to use this enhancement is to automatically manage BitLocker disk encryption from directly within NinjaRMM with the help of PowerShell. Read more

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Kodie Dower
Kodie Dower
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NinjaRMM 4.6: Enhanced Automation, New APIs, Support for Spanish and more

With our remote work reality in full swing thanks to the coronavirus, we’ve seen a massive increase in the number of end-users added to Ninja, which can be seen as a proxy for new remote workers. With businesses looking for every advantage possible in these times, our second feature release of the year delivers updates that will keep you and your organization efficient, secure and prepared for whatever comes your way.

Let’s dive into NinjaRMM 4.6 and examine some of the most impactful feature updates coming to users. Read more

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Peter Bretton
Peter Bretton

4 Ways to Remotely Uninstall Software (and Keep it Uninstalled with Automation)

rmm use cases tips animated

Whether you have standard bloatware you remove from end-user machines during onboarding, you want to blacklist applications due to security concerns, or you just need to uninstall an application across an entire organization, NinjaRMM can help you make the process fast and easy. Read more

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Kodie Dower
Kodie Dower
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New Year, New Features. NinjaRMM’s First Release of the Year Makes Life a Little Easier

We’re less than one month into the new year and the product team has been hard at work bringing some of our most asked about features to the NinjaRMM platform. In our first release of the year, we’re bringing a host of quality of life improvements to the platform that will keep your team more efficient and your customers happy. So, here is NinjaRMM 4.5 - let’s dive in! Read more

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Team Ninja
Team Ninja

Giving Users Secure Remote Access to Work from Home

remote-work-tools-remote-user-access

With concerns over the COVID-19 (coronavirus) pandemic mounting, more and more businesses are suddenly preparing for the possibility that many, if not all, of their employees will need to work from home for an undetermined amount of time.

For NinjaRMM customers responsible for keeping those businesses secure and productive, here's a quick reminder of a feature that can help. Read more

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Sal Sferlazza
Sal Sferlazza
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NinjaRMM 2019 Year in Review and 2020 Sneak Peek

This year was full of new additions at NinjaRMM: new features, new faces, new ways we're making managing IT easier than ever.

Happy New Year, everyone. It’s that time again when I like to step back, take stock of everything we accomplished in the past year, and offer a sneak peek at some of the exciting things we have in store for the next 12 months. Read more

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Team Ninja
Team Ninja

Introducing the NinjaRMM Mobile App, VMware Monitoring, and More

It's been a busy summer in the NinjaRMM development dojo. The product team has been working around the clock leading up to our 4.3 release. Now that it's officially launched we're excited to share what's new! Read more

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Lewis Huynh
Lewis Huynh
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Ransomware Attacks Abusing RMMs: Why We’re Enforcing 2FA

In recent weeks there have been numerous reported incidents of attackers compromising MSPs and weaponizing their internal management tools to deploy ransomware across their customer base.

These attacks are obviously alarming, and helping our MSP partners mitigate this threat has become priority #1. Our team is working around the clock to implement a variety of additional security enhancements, including the following: Read more

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Sal Sferlazza
Sal Sferlazza

Introducing NinjaRMM Credential Exchange: A Better, More Secure Way of Managing Privileged Credentials

2019 is nearly half in the books, and I’m happy to report the NinjaRMM team has been hard at work following through on our mantra of relentless innovation. Our latest major release, 4.2, is being rolled out today, and it includes some major new features and functionality that we’re all very excited to deliver to our partners. Read more

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Sal Sferlazza
Sal Sferlazza
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2019 Preview: Sneak Peek at New Features and More from NinjaRMM

NinjaRMM-2019-features-sneak-peek

Photo by Kyle Popineau

Happy New Year! Whether you're a current NinjaRMM partner, or whether you're considering becoming one in 2019, I wanted to share a few highlights from 2018 and offer a glimpse of the exciting things you can expect to see from us in the year ahead. Read more

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Lisa Harshman
Lisa Harshman
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2.19 Release - CloudBerry Enhancements, Mac Features, and more!

Wondering what types of features are available in our latest 2.19 release of NinjaRMM? We have you covered with this recorded webinar from the NinjaRMM product team.

Here's a quick overview of what's new:

Mac features:

  • The brandable and customizable System Tray icon is now available
  • Users can now access the remote command line for real-time data
  • And more!

Read more

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Team Ninja
Team Ninja
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The Flail, Goldilocks, and the V.C.R.: Why MSPs need to look closely at the “software company life cycle” when deciding to buy a SaaS product

Where your software vendor is in the software life cycle will profoundly affect your user experience

Imagine you picked up the phone and heard the following pitch from a sales rep at a software-as-service company selling to your MSP…

“Hi! Our brand-new product lacks 8 crucial features and crashes about twice a week.  And I’m not totally confident we’ll still be around in 6 months, and we only have one support guy.  But we’re cheap!  Can I offer you 3 months for free?”

Raises an eyebrow, right?  And he’s not kidding about going out of business: CB Insights found that 90% of startups fail within the first 4 years.
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Lisa Harshman
Lisa Harshman
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NinjaRMM: Technology Partner Presentation – Netwrix

NinjaRMM is always looking to add technology partners that MSPs are interested in. Recently we've had requests for more security and compliance offerings, so we partnered with Netwrix to offer a product-focused webinar to gauge interest and explore a possible relationship.

Check out this recorded webinar with the Netwrix team, including Ken Tripp (Director of Channel Accounts) and Charles Housley (Sales Engineer), as they present an overview and demo of the product. We encourage you to share your thoughts on a possible relationship between NinjaRMM and Netwrix!

 

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Lisa Harshman
Lisa Harshman
,

2.18 Release Webinar – Cloudberry (beta), Closed Loop Alerting, and more

Here’s a quick overview of what’s new:

Cloudberry (beta)

  • Introducing Cloudberry - a fully integrated backup solution
  • Contact your account manager or success@ninjarmm.com for pricing

Customizable Branding

  • Brand the NinjaRMM portal (under Configuration / Branding)
  • Customize your web portal URL
  • Notification emails will come from noreply@rmmservice.com

Read more

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Team Ninja
Team Ninja
,

2.16 Release - Wake on LAN, Systray screenshots, and more! (Updated)

Updated 11/28/2017: Webinar recording of 2.16 has been added.

Ninjas, we are excited to release version 2.16 into production as of November 15th, 2017. For this particular release, we focused on some of the highest requested features in our community. You should see these features live in your dashboards starting today!

Read more

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