Natan Ovadia

March Madness, the MSP, and the Network: the Quick Guide to Survival

With March Madness underway, MSPs will need to address the associated increases in web traffic and potential bottlenecks to networks. As with any predictable spike in web traffic, MSPs are best advised to work in advance of potential problems.

Stay Ahead

Rather than simply jumping in to solve problems as they arise (“putting out fires”), MSPs should identify which clients are more susceptible to problems associated with high web traffic related to the basketball tournament. Read more

AJ Singh

Deliver Ongoing IT Services and Network Monitoring Beyond Break/Fix

Recently, we here at Ninja have had many conversations with Ninja customers and prospects. In most cases, the topic of conversation shifts to business development, revenue cycle and ways to use Ninja to better service customers. It’s interesting to see at the industry trade shows, MSPs tend to spend more time at sessions that focus on growing their business and revenue.  Less time seems to spent evaluating the software and solution vendors that are at these events. Perhaps the simplest recommendation those in the industry have offered is that MSPs shift away from the traditional ‘Break/Fix’ model to a professional IT services model of billing and service delivery.

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Natan Ovadia

The Importance of Communities to MSPs

During the Thanksgiving Holiday, we all think about what we are thankful for. Family, friends, health are always at the top of the list.  What we have also found and heard, especially during this recent time of uncertainty, that community is also on the list of what people are thankful for.  Whether personal or business, we seek out communities to help us learn, stay motivated, share ideas and grow.

Due to the fact that Managed Service Providers (MSPs) are located all around the world,  and that they all have unique details and needs, sharing common knowledge with other MSPs is key to growing their busiess.  They strive to a learn from one another.  Community.

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Natan Ovadia

Two Guaranteed Security Trends for 2017

A New Year means new expectations, resolutions, and a newly resolved outlook for your business. Unfortunately, that also means that the threats to your network and security will be changing with the times as well. However, it’s not like these are entirely unknown threats. Cyber attacks, DDoS, malware, and password phishing are probably the things that come to mind the most, but here are two largely overlooked threats to your security that have seen more usage lately:

Social Engineering Attacks

These are way harder to deal with than a simple brute force attack or a DDoS case because these rely on psychological manipulation and human to human interaction. Simply put, it’s applying hacking to real life. While it’s certainly not new, but it has seen a recent spike and resurgence within the last year. Many companies, YouTubers, and other prominent figures were hacked because of a few phone calls to some unsuspecting customer support representatives. All it takes is the right tone of voice, a few phone calls, and the right questions for vital information to be leaked and exposed.

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Natan Ovadia

Three Important Areas of Focus for MSPs in 2017

Today’s office systems and office places have become more and more complex to manage. For that reason, MSPs have a big task and responsibility to their clients to monitor network activities and provide security. As today’s web threats continue to evolve and resist traditional methods of protection like firewalls, malware removal, and anti-viruses, MSPs face a challenge of finding solutions that integrate effectiveness, efficiency, and service delivery systems to monitor and secure clients’ networks.

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