Note: The following is an excerpt from The Break/Fix to Managed Services Transition Kit, which includes a 4-step action plan making the switch to managed services along with bonus templates and tools you can use to get started right away.

Choosing the right software stack to use internally and sell to your clients is no small decision. In addition to deciding what belongs in your managed services offering, it’s one of the biggest choices you have to make.

In many ways, you’re staking your success, your profitability, and — in the case of client-facing software — your reputation on the tools you use. So how should you successfully evaluate MSP software to make sure you’re building the stack you really need? Here are some key criteria and important do’s and don’ts. Read more

2019 is nearly half in the books, and I’m happy to report the NinjaRMM team has been hard at work following through on our mantra of relentless innovation. Our latest major release, 4.2, is being rolled out today, and it includes some major new features and functionality that we’re all very excited to deliver to our partners. Read more

Note: The following is an excerpt from The Break/Fix to Managed Services Transition Kit, which includes a 4-step action plan making the switch to managed services along with bonus templates and tools you can use to get started right away.

The benefits of providing managed IT services have been fairly well-established. So have the drawbacks of offering break/fix support. But that doesn’t mean making a complete transition to managed services is an easy process, or that it’s something that typically happens overnight.

Every MSP’s path is different, and there can often be multiple pit stops along the way. Much depends on your clients, of course — their demographics, the nature of their IT environments, their specific needs, their receptiveness to change, etc. — but the following represent some of the most common tracks. Read more

Note: The following is an excerpt from The Break/Fix to Managed Services Transition Kit, which includes a 4-step action plan making the switch to managed services along with bonus templates and tools you can use to get started right away.

What’s the difference between break/fix support and managed services?

With break/fix support, IT services are provided as requested, typically by a technician who resolves issues on-site. The client is billed for time and materials. This approach is also referred to as fee-for-service.

With managed services, the provider offers more holistic IT support — terms and conditions of which are detailed in a service level agreement (SLA). This typically includes proactive monitoring and maintenance done remotely with the goal of addressing issues before they become client-facing problems and system failures. Read more

Photo by Pablo Garcia Saldaña

There’s plenty of best practice guides written to help MSPs grow their businesses, but there’s nothing quite like hearing firsthand advice from peers.

That’s why we’ve launched “MSP Success Stories,” a new series highlighting MSPs who have built multimillion-dollar businesses and who are graciously open to sharing the crucial lessons they learned along the way.

Earlier this month, we kicked off the series by talking with Aaron Underhill, the COO and a Managing Member of Dedicated IT, a managed services provider based out of Palm Beach Gardens, Florida. Aaron explained how the company has been able to grow its revenue 10x in five years, currently hitting $6 million in ARR.  Read more

Here we are — [update] three months away from Microsoft officially ending support for Windows 7 and Windows Server 2008. The big day is January 14, 2020, and it will be here before we know it.

So, how is migration going? Are the majority of MSPs and their clients ahead of the game, or playing from behind?

What’s at stake when it comes to EOL, anyhow, and how can MSPs maximize this opportunity to secure additional commitments, streamline their operations, and boost their revenue? Read more

Photo by Suzy Hazelwood

During any given week, there’s no lack of exciting things happening at Ninja. As the company continues to rapidly grow, I want to help provide visibility into all aspects of that growth, especially now that contributions are coming from colleagues located all over the world. Read more

Today, I’m excited to officially announce Lewis Huynh has joined NinjaRMM as our new Chief Security Officer. Lewis will be responsible for driving the company’s security and data privacy initiatives, enhancing our continued commitment to providing managed services providers (MSPs) with the most loved and trusted RMM on the market. Read more

Photo by Supushpitha Atapattu

IT you know. But when it comes to building a successful MSP business, the learning curve can be steep.

There’s no lack of best practice guides written to help MSPs, but there’s nothing quite like hearing from firsthand experiences from peers, directly. That’s why we’re launching a new series highlighting MSPs who have built multimillion-dollar businesses and who are graciously open to sharing the crucial lessons they learned along the way. Read more

On Monday, Kim Zetter at Motherboard broke the news that attackers had hijacked the software update tool for ASUS, one of the largest computer makers in the world. Researchers estimate the tool was used to install backdoors on hundreds of thousands of machines between June and November 2018. Here’s what you and your clients need to know. Read more