Jonathan Crowe

The Maester’s Guide to MSP Software: A List of the Highest-Rated Tools in the Realm

MSP software guide

From RMMs to documentation software, what solutions are MSPs relying on most to power their businesses and prevent their client networks from going dark and full of errors? Read more

Sal Sferlazza

Welcoming NinjaRMM’s New Chief Security Officer, Lewis Huynh

Today, I’m excited to officially announce Lewis Huynh has joined NinjaRMM as our new Chief Security Officer. Lewis will be responsible for driving the company’s security and data privacy initiatives, enhancing our continued commitment to providing managed services providers (MSPs) with the most loved and trusted RMM on the market. Read more

Nick Cavalancia

Selling Managed IT Services: 7 Steps to Scaling Your MSP to Support More Clients

scaling MSP to support more clients

Photo by JD Hancock

Note: This post is an excerpt from our new guide, 5 Steps to Growing Your MSP Business. Download your complete copy here.

At first thought, the idea of growing your business seems pretty simple: add on a few new customers, maybe offer a new service or two, and you’re there, right? In reality, growth involves coordinating many moving pieces and adjusting dials on all parts of your business operations. Read more

Jonathan Crowe

Building a $6 Million ARR MSP: 5 Things I Wish I’d Known Starting Out


MSP success stories sales growth lessons

Photo by Supushpitha Atapattu

IT you know. But when it comes to building a successful MSP business, the learning curve can be steep.

There’s no lack of best practice guides written to help MSPs, but there’s nothing quite like hearing from firsthand experiences from peers, directly. That’s why we’re launching a new series highlighting MSPs who have built multimillion-dollar businesses and who are graciously open to sharing the crucial lessons they learned along the way. Read more

Nick Cavalancia

Selling IT Managed Services: 3 Ways to Increase Recurring Revenue from Existing Customers

Recurring revenue from existing customers

Photo by Little Visuals

Note: This post is an excerpt from our new guide, 5 Steps to Growing Your MSP BusinessDownload your complete copy here.

To succeed and grow as a MSP, one of your underlying goals has to be increasing recurring revenue. New customer acquisition certainly accomplishes that, but what about creating new opportunities with the customers you already have? Read more

Jonathan Crowe

ASUS Supply Chain Attack Possibly Infected Half a Million Computers: How to Tell If You’re Affected

ASUS supply chain attack 2018

On Monday, Kim Zetter at Motherboard broke the news that attackers had hijacked the software update tool for ASUS, one of the largest computer makers in the world. Researchers estimate the tool was used to install backdoors on hundreds of thousands of machines between June and November 2018. Here’s what you and your clients need to know. Read more

Nick Cavalancia

Selling Managed IT Services: The Importance of Customer Retention

MSP customer retention strategy

Photo by Adam Jang

Note: This post is an excerpt from our new guide, 5 Steps to Growing Your MSP BusinessDownload your complete copy here.


As an MSP, you never want to lose a good customer. As you set out to grow your business, however, it’s likely that you may lose focus on your existing customer base, potentially driving some of them away. If one of your growth goals is to increase the number of customers, avoiding that churn is extremely important. Read more

Nick Cavalancia

Selling Managed IT Services: 5 Steps that Fuel Customer Acquisition

Managed IT services customer acquisition strategy

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Note: This post is an excerpt from our new guide, 5 Steps to Growing Your MSP BusinessDownload your complete copy here.


In the quest to grow your MSP business, extending your customer base beyond your initial core group of contacts is a big step. Many small MSPs can struggle to break out, often because it’s easier to focus on the thing you’re naturally great at — the technology side of providing services, for example — than the things that are challenging and outside your comfort zone. As a result, sales and marketing efforts can often be limited to a reliance on word of mouth or attending the same business mixers, which can lead to new customers initially, but quickly yield diminishing returns. Read more

Nick Cavalancia

Selling Managed IT Services: Keys to a Practical Growth Strategy for 2019

Managed IT services growth strategy and planning

Photo by Casey Horner

Note: This post is an excerpt from our new guide, 5 Steps to Growing Your MSP Business. Download your complete copy here.


As most small business owners experience, there are going to be points during your growth as a managed IT services provider (MSP) when taking the next step feels outside your comfort zone. Read more

Jonathan Crowe

7 Eye-Opening Cybersecurity Statistics Every Small Business Needs to Know in 2019


Photo by Mike Petrucci

With cyber attacks on small businesses increasingly common, is 2019 the year “it’ll never happen to us” mindset finally gets put to rest?

Businesses don’t need to be massive corporations or house treasure troves of sensitive information to be frequent targets of cyber attacks. In fact, recent cybersecurity statistics show that, despite their size, small businesses account for the majority of data breaches (58%). Read more

Jonathan Crowe

Why MSPs Are Now Big Targets for Cyber Attacks — And What You Can Do About It

Photo by Andre Hunter

The year is young, but 2019 is already shaping up to be another rough one on the security front. Particularly concerning is the growing number of attacks explicitly targeting MSPs and their customers. Read more

Sal Sferlazza

2019 Preview: Sneak Peek at New Features and More from NinjaRMM


Photo by Kyle Popineau

Happy New Year! Whether you’re a current NinjaRMM partner, or whether you’re considering becoming one in 2019, I wanted to share a few highlights from 2018 and offer a glimpse of the exciting things you can expect to see from us in the year ahead. Read more

Jonathan Crowe

Ryuk Ransomware Cripples MSP and Major Newspapers, Represents Dangerous Shift Toward Coordinated Attacks

Photo by Bank Phrom

A rise in coordinated Ryuk ransomware attacks represents a major new threat for MSPs and their clients in 2019. Here’s what you need to know.

Ransomware was already at the top of many MSPs’ security concerns. Now attackers are deploying it more strategically, making it an even bigger threat. To understand what’s dangerous about this new trend and what you and your clients need to be doing differently to protect yourselves, let’s dig into two recent high-profile attacks deploying ransomware called Ryuk. Read more

Nick Cavalancia

2019 Predictions: The Impact of Security on an MSP’s Business

At the end of every year, it seems like every business takes a moment to ponder over what’s been accomplished in the past year, looking for ways to improve operations and increase revenue in the coming year. In my last blog, I looked back at the state of security in 2018 and how it affected MSPs.  I’d like to take the opportunity in this article to do a bit of looking forward towards next year, focusing in on some security predictions that will change the way you offer security services.

Read more

Jonathan Crowe

MSPs: Keys to Streamlining Your Patch Management Process in 2019

Patching is more important — and more challenging to keep up with — than ever. Here’s how MSPs can make their patch management process more efficient, eliminate disruption, and keep their clients secure.

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Nick Cavalancia

SMB Cybersecurity is a Big MSP Service Opportunity for 2019

This year has seen massive changes to the face of cyberattacks. We’ve gone from threats from small numbers of criminal organizations to every part of a cyber crime available as a service. Nearly every type of cyber attack – malware, ransomware, cryptomining, data breaches, phishing, fraud, and more – have all reached record levels.

While large organizations with millions of records tend to get the focus in the news, it’s the small and medium-sized business (SMB) that seems to always be fighting an uphill battle when it comes to cybersecurity.

2018 was no exception.

Read more

Lisa Harshman

Thought Leaders We’re Thankful For – The Channel Edition

With Thanksgiving upon us, we polled staff here at NinjaRMM to find about whose ideas they draw upon at work.  We wanted to make the list useful to partners, so rather than mentioning mentors, teachers, or clients, we limited ourselves to “thought leaders” whose messages are broadly applicable to anyone in the MSP channel.

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Andrew Rosenblum

An Easy 5-Step Guide to Finding – and Selling to – Involuntary IT Managers

Savvy MSPs Target Employees Who Get Stuck With Extra IT Duties – Since 66% Of These Folks Are Open To Paying For Outside Help


At NinjaRMM, we recently published a research survey about “involuntary IT managers” (IITM) — people who spend 2 or more hours per week on IT tasks that aren’t part of their official job duties.  We found that 32% of office workers fit the “2 hours-or-more-per-week” definition.

And the number of hours spent on extra IT work varied widely — the median respondent in our survey ends up performing about 18 hours of “involuntary” IT duties each month, so half are doing even more!

Read more

Andrew Rosenblum

Savvy MSPs Target “Involuntary IT Managers” – Employees Who Get Stuck With Extra IT Duties

Over the summer, we heard from our customer Jason Danner that he likes to target “involuntary IT managers” (IITMs) — people who get stuck doing a significant amount of IT tasks that aren’t a part of their normal job description.

“They’re in an office without an actual IT manager,” says Danner, who runs Aerorock MSP.  “They’re someone who might be young, or is just good with computers, and gets IT tasks delegated to them.  We often will pitch these involuntary IT managers and get their buy-in for what we do.”  

Since most IITMs feel a bit overmatched by their extra duties, and are open to having MSPs take over their duties, we wondered if we could build on Danner’s savvy technique by researching how common the phenomenon is and how much it costs employers. Read more

Andrew Rosenblum

IT Horror Stories: Why Unpatched Software Hurts Business

Leaving software unpatched is one of the most basic unforced errors an executive can make, but companies large and small keep learning this the hard way.

Consider that last year, a vulnerability in a Java virtual machine that the credit agency Equifax failed to update for two months allowed hackers to access over 145 million credit reports, wiping out more than $5 billion in market cap and costing the CEO his job.  A single unpatched copy of Microsoft Outlook led to the July 2018 compromise of 1.5 million health records, including that of the prime minister of Singapore.  Meanwhile, at an unnamed Fortune 500 corporation in September 2018, an outdated version of Windows opened the door to a crypto-mining attack that quickly moved to over 1,100 machines throughout the company. Read more