Sal Sferlazza

How NinjaRMM is Responding to COVID-19

Note: The following update was emailed out to NinjaRMM customers on Friday, March 13, 2020. We’re posting here to broadcast more broadly and confirm that Ninja is operating without any disruption. We hope everyone is staying safe. Please don’t hesitate to reach out with questions or for support. Read more

Sal Sferlazza
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NinjaRMM 2019 Year in Review and 2020 Sneak Peek

This year was full of new additions at NinjaRMM: new features, new faces, new ways we’re making managing IT easier than ever.

Happy New Year, everyone. It’s that time again when I like to step back, take stock of everything we accomplished in the past year, and offer a sneak peek at some of the exciting things we have in store for the next 12 months. Read more

Sal Sferlazza

The NinjaRMM Difference: How Pricing Works

When we started NinjaRMM in 2013 we set out to do things differently. We believed nearly everything about RMM software — from the way it was built to the way it looked to the way it was sold — could and should be improved.

This post is the second in a series we’re calling “The NinjaRMM Difference,” where I explain our approaches behind everything from sales and pricing to product development and support. If you haven’t read the first post in the series on sales tactics, you can check it out here.

In this post, I’d like to provide some insight into a topic many folks understandably have questions about: pricing. Read more

Sal Sferlazza

The NinjaRMM Difference: Our Take on Sales Tactics

When we started NinjaRMM in 2013 we set out to do things differently. We believed nearly everything about RMM software — from the way it was built to the way it looked to the way it was sold — could and should be improved.

That meant developing a platform that wasn’t just powerful, but also easy to use. One that didn’t require days and weeks of training. That didn’t force MSPs to have an additional employee on payroll entirely dedicated to managing it. To us, that just didn’t make good business sense, and it ran counter to the purpose of a RMM tool in the first place — to simplify a MSP’s workday, not over-complicate it.

The changes we knew we wanted to make in the RMM space weren’t just confined to building a better product, though. We also knew we had a chance to break from the pack by selling NinjaRMM the way we prefer to be sold to, and by providing the type of support and overall customer experience we prefer to receive.

With that in mind, we decided from the earliest days of the company that there are three things we would not accept as the status quo. Read more

Rachel Spatz

NinjaRMM Rated Best RMM Software in 8 Key Categories by G2 Crowd

best-rmm-software-2019-g2-crowd

G2 Crowd has announced its ratings for Spring 2019 with NinjaRMM listed as the #1 Remote Monitoring and Management (RMM) software.

Not only is NinjaRMM far ahead of the pack in terms of G2 Satisfaction Score, it’s also exciting to see it recognized as the #1 top-rated RMM in seven additional categories, including ease of use, product direction, and quality of support. Read more

Sal Sferlazza

Spotlight on NinjaRMM’s EMEA Leadership and Expansion

NinjaRMM EMEA expansion

Photo by Suzy Hazelwood

During any given week, there’s no lack of exciting things happening at Ninja. As the company continues to rapidly grow, I want to help provide visibility into all aspects of that growth, especially now that contributions are coming from colleagues located all over the world. Read more

Sal Sferlazza

Welcoming NinjaRMM’s New Chief Security Officer, Lewis Huynh

Today, I’m excited to officially announce Lewis Huynh has joined NinjaRMM as our new Chief Security Officer. Lewis will be responsible for driving the company’s security and data privacy initiatives, enhancing our continued commitment to providing managed services providers (MSPs) with the most loved and trusted RMM on the market. Read more

Sal Sferlazza
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2019 Preview: Sneak Peek at New Features and More from NinjaRMM

NinjaRMM-2019-features-sneak-peek

Photo by Kyle Popineau

Happy New Year! Whether you’re a current NinjaRMM partner, or whether you’re considering becoming one in 2019, I wanted to share a few highlights from 2018 and offer a glimpse of the exciting things you can expect to see from us in the year ahead. Read more