Note: The following update was emailed out to NinjaRMM customers on Friday, March 13, 2020. We’re posting here to broadcast more broadly and confirm that Ninja is operating without any disruption. We hope everyone is staying safe. Please don’t hesitate to reach out with questions or for support. Read more
Happy New Year, everyone. It’s that time again when I like to step back, take stock of everything we accomplished in the past year, and offer a sneak peek at some of the exciting things we have in store for the next 12 months. Read more
When we started NinjaRMM in 2013 we set out to do things differently. We believed nearly everything about RMM software — from the way it was built to the way it looked to the way it was sold — could and should be improved.
This post is the second in a series we’re calling “The NinjaRMM Difference,” where I explain our approaches behind everything from sales and pricing to product development and support. If you haven’t read the first post in the series on sales tactics, you can check it out here.
In this post, I’d like to provide some insight into a topic many folks understandably have questions about: pricing. Read more
When we started NinjaRMM in 2013 we set out to do things differently. We believed nearly everything about RMM software — from the way it was built to the way it looked to the way it was sold — could and should be improved.
That meant developing a platform that wasn’t just powerful, but also easy to use. One that didn’t require days and weeks of training. That didn’t force MSPs to have an additional employee on payroll entirely dedicated to managing it. To us, that just didn’t make good business sense, and it ran counter to the purpose of a RMM tool in the first place — to simplify a MSP’s workday, not over-complicate it.
The changes we knew we wanted to make in the RMM space weren’t just confined to building a better product, though. We also knew we had a chance to break from the pack by selling NinjaRMM the way we prefer to be sold to, and by providing the type of support and overall customer experience we prefer to receive.
With that in mind, we decided from the earliest days of the company that there are three things we would not accept as the status quo. Read more
Not only is NinjaRMM far ahead of the pack in terms of G2 Satisfaction Score, it’s also exciting to see it recognized as the #1 top-rated RMM in seven additional categories, including ease of use, product direction, and quality of support. Read more
Photo by Suzy Hazelwood
During any given week, there’s no lack of exciting things happening at Ninja. As the company continues to rapidly grow, I want to help provide visibility into all aspects of that growth, especially now that contributions are coming from colleagues located all over the world. Read more
Today, I’m excited to officially announce Lewis Huynh has joined NinjaRMM as our new Chief Security Officer. Lewis will be responsible for driving the company’s security and data privacy initiatives, enhancing our continued commitment to providing managed services providers (MSPs) with the most loved and trusted RMM on the market. Read more
Photo by Kyle Popineau
Happy New Year! Whether you’re a current NinjaRMM partner, or whether you’re considering becoming one in 2019, I wanted to share a few highlights from 2018 and offer a glimpse of the exciting things you can expect to see from us in the year ahead. Read more
